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New Tenn. records ombudsman office focuses on education

By The Associated Press

NASHVILLE, Tenn. — The state’s new open-records ombudsman office has a mission to help Tennesseans obtain local government records, but the staff will be relying on the power of persuasion if local officials balk.

The new director, Ann Butterworth, and open-records specialist Elisha Hodge haven’t been given authority to enforce the state law that requires most records to be available to the public. They expect, though, that officials who try to withhold records will relent once the law is explained to them.

“We do not intend to just leave it, but I believe we’ll be able to work with them to come to a mutual agreement,” Butterworth said. “If we don’t, then I don’t know, but our goal is to not come to that situation.”

The Public Records Act says all state, county and municipal records are to be available for inspection by any Tennessee citizen — unless the record is specifically exempt. There are hundreds such exemptions in the law, such as medical records, sensitive military documents and investigative records of the Tennessee Bureau of Investigation.

Gov. Phil Bredesen proposed the ombudsman office to help Tennesseans navigate the complex open-records law.

The Legislature approved Bredesen’s budget proposal to create the ombudsman post in the state comptroller’s office, but state law wasn’t changed to give the ombudsman enforcement authority.

“We work with folks who have made a request,” Butterworth said. “Our office will not function as a point where you call to request a record.”

A 2004 audit in Tennessee by reporters, college students and volunteers found that government agencies denied access to public records about a third of the time. The audit showed that about 40% of Tennessee sheriffs said an arrest report is not a public record — even though the law specifies it should be open to the public.

The ombudsman office’s scope is limited. It tries to help shake loose local government records, but it isn’t authorized to help Tennesseans get records from state government officials or get involved in disputes over whether the state’s open-meetings law was violated.

So far, the few calls the office has received related to open meetings or state government records. Butterworth and Hodge tried to direct those complaints to others who could help.

A legislative study committee reviewing the state’s open-government laws recommended making the ombudsman a position that advises government officials and the public on when government meetings and records must be public. It did not recommend if the Legislature should give enforcement authority to the office.

The only recourse for people who think they’ve been improperly denied access to a public record is to file a lawsuit in chancery court. That can be expensive, and it’s up to a judge to decide whether to order an official that violated the open-records law to pay the costs of the lawsuit.

Butterworth and Hodge each has years of experience working with government officials or members of the public, but neither has specific experience in handling open-records requests.

Butterworth, who also works as assistant to the comptroller for public finance, has spent 20 years with the comptroller’s office working with local governments.

Hodge had worked three years with the general counsel for the Tennessee Department of Health before taking her new position and said she’s accustomed to interacting with the public.

The ombudsman office is required to provide a regular report to the General Assembly of what complaints they’ve received and where they’ve encountered problems with access to records.

Butterworth and Hodge plan to raise the profile of their new office by speaking at citizen and local official groups in January to help people learn about the state open-records law.

“Once you educate people, I think there will be less problems going into the future,” Hodge said. “We are absolutely going to take up the task of educating local officials as well as citizens about exactly what the open-records law requires and how people are to access records.”

Governor signs update to Tenn. open-records law
Records custodians now have seven days to respond to requests or explain why they need more time. 06.21.08


Exemptions erode Tenn. public-records law

Since state declared government documents open to public in 1957, lawmakers and judges have spent last 50 years closing some of those records. 04.08.08

Open meetings, open records: It’s the public’s business
By Gene Policinski Note to those who picked East Tennessee county officeholders by secret vote: Sunshine laws don't paralyze government, they make it accountable. 10.21.07

Open records

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