POSITION: create:keeper
HOURS: 4-8 hours weekly, some flexibility
DURATION: 2014-2015 Academic Year to Full Year; Ongoing
PAY: Up to $16.50/hr

Create:keepers are responsible for providing friendly and knowledgeable assistance and training in create:space in Lathrop Library. They are quick learners who exhibit a great interest in helping people learn on a variety of software and hardware. Create:keepers are well-aware of the importance of excellent customer service and keeping up to date with the latest technologies and services that create:space and Academic Computing at large has to offer.


  • Work 4 to 8 hours a week either in create:space or behind the scenes with ACS staff.
  • Provide excellent customer service and maker space support to Stanford students, faculty, staff, and visitors.
  • Learn new computer and multimedia skills on the job and through training modules.
  • Provide knowledgeable help 3D printers, scanners, cutting machines, Arduinos and other create:space equpiment.
  • Monitoring 3D scheduling queue; printing ‘turnkey’ 3D projects.
  • troubleshooting, repairing and maintaining equipment and supplies
  • developing and conducting workshops on use of equipment/software; creating end-user documentation.
  • gathering data on projects being created and other uses of the equipment and facilities
  • assisting full-time staff with adapting services and tools in response to user needs
  • publishing information on our website
  • contributing ideas for our social media channels (facebook, twitter, pinterest)

General Requirements

  • Excellent written and verbal English skills.
  • Loves working with and helping people even if they are strangers.
  • Enjoys troubleshooting hardware and software problems.
  • Extremely responsive to email and phone calls.
  • A cell phone where you can be reached during work hours.
  • Experienced in customer service (formal or informal); a mature and responsible attitude.
  • Willingness to learn new things and to work on short-term projects as assigned.
  • Able to commit to an 8-hour weekly work schedule.
  • Should feel comfortable talking to groups of people in public.

Technical Requirements

  • User-level familiarity with Mac OS X and Windows computers, OS navigation and file management.
  • Ideal candidate has experience with:
    • 3D printers, scanners
    • 3D modeling
    • CNC and other cutting machines
    • Basic programming skills


Saturday, Feb 28, 2015, Midnight

Erin Scott, Multmedia Services Manager
Beth McCullough, Learning Spaces Strategist

To apply, please complete the application online.

Qualified applicants will be notified during the week of March 2-6 of interview requests.