Frequently Asked Questions (FAQs)

What is MyHealth?
What does MyHealth offer?
Who can sign up for MyHealth?
How do I sign up for MyHealth?
Is there a charge for MyHealth?
Which Stanford clinics offer MyHealth?
Can I print information from MyHealth?
Can I use MyHealth to view health information for my child or another adult for whom I am responsible?
Who else can access my MyHealth information?
How can I find out more about MyHealth?
What do I need to activate my MyHealth account?
What if I am having trouble with the MyHealth activation process?
Can I contact my clinic through MyHealth?
When I send a message, where does it go?
Why can't I send messages to the clinic of all my Stanford Health Care doctors?
When can I expect a reply to the messages that I send to my clinic?
Can I see the notes that my doctor writes during my appointment?
Why can't I see certain test results in MyHealth?
What if I have questions about my test results in MyHealth?
Is MyHealth a secure internet site?
What are the computer and internet browser requirements for MyHealth?
I try to log in, but I receive a message saying my account was deactivated. What should I do?
How can I speak to someone about my bill?
Why can't I see my child's billing information in MyHealth?
What is the difference between a statement from Stanford Health Care and a statement from Stanford Physician Billing?
What are my financial responsibilities as a patient?
How will my insurance company get billed?
Can I receive paper statements in the mail?
How often will I receive a statement?
What should I do if I'm having technical difficulties or if I'm seeing an error message while viewing or paying my bill online?
How will I know how much I owe?
What is the refund policy?
Why did my insurance deny the claim?
Can I pay my bill with a flex spending card?
Will my credit card information be stored?
When is my payment due?
What should I do if I can't pay my bill?
Who can I contact if I have questions about balances referred to a Collection Agency?
Can I pay for my spouse's bills in MyHealth?
What kinds of credit cards are accepted?
Why can't I save my credit card information for future use?
What should I do if I'm having issues viewing my bill online?
What should I do if I'm having issues paying my bill online?
What are video visits?
What devices can I use for a video visit?
If I do a video visit from my laptop or desktop computer what do I need?
If I do a video visit on my iPhone what do I need to do?
If I do a video visit on my Android phone what do I need to do?
Can I do a video visit from my tablet?
What is this test hardware button?
How do I know when to connect?
What happens if I have technical issues with my video visit?
Where can I connect from?
Where can I find my visit summary after my visit?
How do I cancel my video visit?