Past Administrative Fellows

Caitlin Crooks – Administrative Fellow, 2015-2017

Caitlin Crooks earned her bachelor’s degree from the University California, Berkeley in 2013, majoring in Environmental Economics and Policy and minoring in City and Regional Planning. While studying several of the underlying causes of poor health in the United States, Caitlin wished to better understand the delivery of healthcare within the hospital setting, and therefore moved to Washington, D.C. to pursue a master’s degree in Health Systems Administration at Georgetown University. Over the course of her 2 years in D.C., Caitlin took on several internships at MedStar Georgetown University Hospital, assumed the role of Vice President of the healthcare student organization on campus, and planned the local ACHE chapter’s annual C-Suite Roundtable event held at Georgetown University.

During the final semester of her graduate program, Caitlin completed her administrative residency at Children’s National Medical Center in the Supply Chain department, carrying out process improvement initiatives under the Lean Six Sigma methodology. This exposure to a pediatric environment coupled with her strong interest in lean culture (and much better weather) ultimately drew Caitlin to Stanford Children’s Health.

Over the course of her two-year fellowship program, Caitlin’s rotations and project work primarily focused on increasing ambulatory clinic access, developing new business models for improving patient care, and creating standard work for hospital and clinic operations. Ultimately, Caitlin was drawn to the fast-paced Operating Room environment and wished to continue on in the organization supporting Perioperative Services. In her role as Senior Project Manager, she hopes to increase operational efficiency, optimize resources, and create a better experience for patients, families and staff alike.

Mansi ShahMansi Shah – Administrative Fellow, 2014-2016

Before starting her administrative fellowship here at Stanford Children’s Health, Mansi Shah earned her Doctor in Dental Surgery from India in 2008. She moved to California right after and worked in a multi-specialty dental surgery clinic, on the administration and management front. She started in the central processing unit in 2009 and climbed up the ladder to Director of Operations in her 3 years there. It was during this time that she discovered her deep interest in healthcare administration and moved to Ithaca, NY to pursue a master’s degree in Health Systems Administration at Cornell University. Over the course of her 2 years in NY, Mansi took on an internship at the Greater New York Hospital Association and worked at North Shore – LIJ in New York City in their quality department. At school, she was an active member of the Sloan Student Association on campus. She also played an instrumental role in planning intersession trips as well as worked at the ACHE congress as a student associate.

During her years in the dental arena, Mansi had a specific interest in pedodontia. She has also been doing volunteer work with several organizations in India with underprivileged and intellectually challenged children. She pursued the administrative program at Stanford Children’s Health to combine this passion for pediatrics with her keen interest in learning about healthcare operations across the continuum of care.

Jia ChristiansonJia Christianson – Administrative Fellow, 2010-2011

Jia was the administrative fellow from 2010 to 2011, with areas of focus in Strategy, Business Development, Physician Organization Development, Communications, Marketing, and Community Partnerships. After the fellowship, she became a member of the Packard 2.0 Expansion team, working to develop operational plans to drive cross-functional change, communication and mitigation programs related to construction, transition and activation planning of the new expansion. She now serves as the Director of Strategic Space Planning, and helps lead the development of the master facility plan, bed plans and other space needs for the enterprise.

Prior to joining Stanford Children’s Health, Jia received her MBA from Yale University, School of Management with an emphasis in non-profit management. She also has a Bachelor of Science in Operations Research and Industrial Engineering from Cornell University, College of Engineering. Jia’s diverse professional experience includes working as a Programs Officer at Love146, an international non-profit that addresses child trafficking.  There, she oversaw aftercare and prevention programs in Southeast Asia, directed a $1M program budget, developed a comprehensive child protection policy and assisted in capacity building. Prior to this, Jia spent three years as a consultant in the Healthcare and Life Sciences practice at Deloitte Consulting in New York City. At Deloitte, she worked with companies such Fortune 500 companies to address business issues and develop growth strategies. She also served as the 2009 Strategy Development Intern at Special Olympics and was a Bill & Melinda Gates Millennium Scholar.