Please follow the steps below to resolve this issue.

1. First, try logging in (with the email address you signed up with).
2. If you are unable to log in, please copy and paste the full URL (web address) of the link that you received in the confirmation email into your browser.
3. If you're still having trouble after the above steps, click here.

This could be because your email address starts with something generic like info@ or webmaster@. Since these email addresses are typically used for organizations and businesses, we don’t allow them to be used for personal Facebook accounts. Try signing up for Facebook with your personal email address.

If you want to represent your business or organization, try creating a Page.

Please click here to request a new password for your account.

If you are not the account owner and are attempting to sign up for an account, then please be aware that you can only sign up for one Facebook account per email address. Email addresses are offered for free by many websites (e.g., Yahoo!, Gmail). If you believe you are receiving this message in error then please click here.

Please make sure that your caps lock key is turned off. If you're still having problems, update your password.

Please follow the steps below to resolve this issue:

1. Ensure that you are logging in with your correct email address. Check your email for your original confirmation email to be sure.
2. Try logging in with any other email address associated with your account. They all serve as login email addresses.
3. If you are having issues with your password, you can reset your email password here.
4. If you're still having trouble after the above steps, please click here.

Some people are receiving this message even after logging into their account.
Please submit a report here.

Site Maintenance usually means that we're making an improvement to the database that your account is stored on. While we're doing this, you won't be able to access your account. We're sorry for the inconvenience! This maintenance shouldn't last more than a few hours.

A few notes:

• After the maintenance is over, you'll still be able to log in with the same password
• Your account will not be affected by the maintenance
• We don't do site maintenance on all accounts at the same time, so it's possible that your friends will be able to access the site while your account is unavailable

If you're still seeing this error after 24 hours, let us know.

Please try copying and pasting the full link you received into your address bar. Some email providers will separate the link onto several lines, so be sure to copy the entire link. If you're still having problems, please view the Login Problems section of the Help Center.

If you are getting a 'Database Down. Sorry, a temporary error has occurred. Please try again' error, please report this issue here.

If you are getting a "Sorry, this profile (timeline) is not available at the moment. Please try again shortly" error when trying to view a friend's profile (timeline), please report this issue here.

Please report this issue here.

To resolve this issue, please try upgrading to the latest version of Flash. If you continue to see this error message, please report this issue here.

Your problem is most likely related to your Internet browser. To upgrade your Internet browser, or clear its cache and cookies, please follow these instructions.

If you are seeing this error, please submit a report here.

It is possible that your software is blocking sites that you need to be able to access in order to use Facebook. Be sure to enter "http://fbcdn.net/" and "http://recaptcha.net" into your antivirus program's or browser's "safe" list of websites.

If you are using Internet Explorer, please reset your internet browser’s security settings to default. For instructions on how to access your browser’s security settings, please click here.

If the problem persists, please make sure to add "www.facebook.com" as a Trusted Site by following the instructions on adding secure websites here.

Please report this here. Be sure to copy the full error that you see on your screen.

Please report this issue here.

Please report this issue here.

If you are seeing an "Authentication Failure You are not permitted to do that" error, please report this issue here.

Please report this issue here.

Please report this issue here.

When using friend finder to send friend requests and invite people to Facebook, please make sure to use your email password and not your Facebook password. In addition, please ensure that the password is less than 17 characters and does not contain any strange characters (passwords must be a combination of letters/numbers). If you are still unable to use this feature, please submit a report here.

Please make sure that the file follows the format below:

1. First line contains the words "Email Addresses"
2. The following rows only contain email addresses and no other type of information (name, location, etc.)

If you continue to experience problems, please submit a report here. Please note that Facebook may need a copy of your address book (e.g. comma separated value - .csv file) to troubleshoot the problem. However, we will not send any invitations on your behalf.

At this time, friend finder is capable of looking directly at email address books for certain email domains (e.g., @hotmail.com). If the error message, "Unsupported Email Address" appears, then this feature cannot automatically look at the address book of your email address to find your friends.

However, you can still use this feature if your email client (the program you use to read your email) allows you to export your contacts list as a .csv, .vcf, or .txt file. Uploading this file to Facebook will allow us to use it to tell you which of your contacts are on the site. For more detailed instructions on how to do this with specific clients, please see the bottom of the Friend Finder page.

In the future, we hope to expand the feature's capabilities to serve the needs of a wider range of users. In the meantime, please feel free to utilize our other search and invitation tools.