• Welcome to Complaint Assistant

  • Choose a complaint category on the left. Choosing a complaint category will present several sub-categories.
  • If you can’t find a match select the “No Match Found” option and we will categorize your complaint for you.
  • Answer a few questions related to your complaint and then tell us what happened in your own words.

  Complaints from consumers help us detect patterns of fraud and abuse. The FTC would like to know about your complaint and the Complaint Assistant will help guide you.

• Identity Theft To report identity theft, visit the FTC’s IdentityTheft.gov.

• Scams and Rip-offs Click a sub-category below to begin filing your complaint Counterfeit Checks: Receipt of a counterfeit check (personal, cashier, business, or money order) during a transaction Impostor Scams: Someone posing as a well-known business, a family/friend, or a government agency Prizes, Sweepstakes or Lotteries: Requests for money or personal information under the pretense of a sweepstakes, gift, prize or lottery Romance Scams: Requests for money under the guise of a romantic relationship NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you.

• Unwanted Telemarketing, Text, or SPAM Click a sub-category below to begin filing your complaint Telemarketing: Unwanted telemarketing calls on a landline or mobile device Text: Unwanted text messages on a mobile device SPAM: Unsolicited or fraudulent emails NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you.

• Mobile Devices or Telephones Click a sub-category below to begin filing your complaint Mobile Devices or Services: Mobile plans, devices or service (poor quality product, software/app concerns, service quality, billing, refund policy, etc.) Landline Telephone Devices or Services: Landline telephone devices or the services provided by a company, including billing, internet phone service and carrier switching Unwanted Text Messages: Unwanted text messages on a mobile device NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you.

• Internet Services, Online Shopping, or Computers Click a sub-category below to begin filing your complaint Internet Services: Online auctions, internet service providers, web design services, children’s online privacy, internet gaming, social networking or other general website issues Online Shopping: Merchandise ordered over the internet, issues related to the order, shipping or refund services provided by the company Computers: Concerns about malicious viruses (spyware/adware/malware); general hardware/software concerns NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you.

• Education, Jobs, and Making Money Click a sub-category below to begin filing your complaint Education: for-profit schools, online education, diploma programs, educational scholarships Business Opportunities, WorkatHome Plans, Franchise or Distributorships Multi-Level Marketing or Pyramid Schemes: Sale or distribution of multi-level marketing plans, pyramid schemes, or chain letters Job Offers: Requests for money or personal information from someone offering an employment opportunity NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you.

• Credit and Debt Click a sub-category below to begin filing your complaint Credit and Loans: Credit cards, credit reporting, mortgages, pay day loans or other loan services Debt: Collection practices of a company, the services of a debt management or credit counseling company, or the actions of a company offering to repair credit NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you.

• Other Click a sub-category below to begin filing your complaint Automobile: Financing, renting, leasing, title loans, parts and services, or advertising Satellite and Cable TV Provider: Service or advertising of a satellite/cable TV product Magazines: Concerns with a magazine subscription or content Grants or Scholarships: Government grants, personal grants, or educational scholarships Health and Fitness: Products, plans or services (including prescriptions, eye care, medical or weight loss treatments and fitness centers) Charitable Solicitations: Solicitation of funds by a charity or the promise of a gift for a donation Travel, Vacations, or Timeshares: Services or advertising related to travel (including hotels, cruises, and airlines), vacations, or timeshares Immigration or Tax Services: Fraudulent immigration or tax services (including green card lotteries or Notarios) NO MATCH FOUND: Unable to find any sub-categories that match your complaint topic? Click here to file your complaint and we will categorize it for you. Click here for more options (Page 1 of 2)

It’s up to you to determine how much personal information you want to provide. Providing your contact information will make it easier if we need to reach you to obtain additional information about your complaint. Please read our Privacy Policy to learn more about how we safeguard your personal information.

Your complaint may help us and our law enforcement partners detect patterns of fraud and abuse, which may lead to investigations and eliminate unfair business practices. Complaints are entered in our secure online database, which is used by many local, state, federal, and international law enforcement agencies. The FTC cannot resolve individual complaints, but we can provide information about what next steps to take.

The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint at www.donotcall.gov.