How To: Reconcile a Disputed Travel Card (TCard) Charge
Before You Start
A disputed credit card transaction can be reconciled in the Expense Requests system for one of three reasons:
- The disputed transaction is legitimate (end the dispute).
- A credit transaction is received that is an exact match (amount and merchant) to the disputed transaction.
- A credit transaction is received that is a partial credit for the disputed transaction.
Follow the steps below to reconcile a disputed TCard charge in the Expense Requests system. You must be the TCard validator to perform this task.
Step 2 – Reconcile the Disputed Transaction
If the Disputed Transaction is legitimate and no longer in dispute, end the dispute
If a Credit Transaction is received that is an exact match (amount and merchant) to the Disputed Transaction
If a Credit Transaction is received that is a partial credit for the Disputed Transaction
What's Next?