| POSITION: | Summer Computing Technical Support Specialist (Summer Tech) |
| HOURS: | 8-hour daily schedule, 5 days/week |
| DURATION: | Summer Quarter (6/12/14 - 9/21/14) |
| TRAINING: | Starts in early May (Part-time only; Exact dates & times TBD) |
| PAY: | $13.00 an hour and up (depending on experience), plus subsidized on campus housing for current Stanford students. |
We are always in search of friendly and tech-savvy people to join the team at the best job on campus!
The Summer Computing (Technical Support Specialists)/Consultants ("Summer Techs") are responsible for providing friendly and knowledgeable desktop support from the Lathrop Tech Desk for users of the Multimedia Studio and other Academic Computing Services spaces in Lathrop and Tresidder. They are also responsible for regular computer maintenance, new hardware installation, and operational support of the computing clusters operated by Academic Computing and Residential Computing. These include , Green Library, and the branch libraries. In addition to working with cluster computers, Summer techs play an integral role in supporting summer conference attendees with their personal computers.
The Summer Computing (Technical Support Specialists)/Consultants ("Summer Techs") are quick learners who exhibit a great interest in helping people get their work done using our technology resources.
Responsibilities
- Be the first point of contact in Academic Computing Services for the Stanford community.
- Provide excellent customer service and desktop support to Stanford students, faculty, staff, and visitors.
- Check out Macbooks, HD camcorders, external hard drives, and other equipment to users with valid SUID cards.
- Provide knowledgeable help with image, audio, and video editing questions in the Multimedia Studio.
- Process and print on-demand posters through our Epson Stylus 9690 wide-format printer.
- Support ongoing maintenance and redesign of cluster equipment and spaces.
- Install, deinstall, and relocate computer equipment, peripherals, and furnishings as assigned.
- Troubleshoot and resolve hardware and software problems with high degree of proficiency.
- Assist with computer preparation and support for summer conferences, including evening and weekend support on a rotation schedule.
- Assist conference participants with self-serve registration process
- Respond to trouble tickets generated by first-tier cluster support staff within 24 hours; report unusually difficult problems promptly to appropriate central staff.
- Communicate with vendors on warranty and repair issues; remove computers with hardware problems to on campus repair locations.
- Support routine Mac and PC hard disk imaging.
- Maintain both paper and online records of repairs and work completed.
- Work on other short-term projects as assigned.
Requirements
- Available and committed to work full time from 6/12/14 - 9/21/14. Up to a week of unpaid vacation can be taken in July or August, to be coordinated with managers.
- Willingness to work evenings and/or weekends.
- Loves working with and helping people even if they are strangers.
- Able to work at least part-time (8 hours a week) starting May 12, 2014 for Summer Tech training.
- Attentive to an extremely high level of responsibility and customer service.
- Able to work independently and take initiative in providing assistance.
- Possess a high familiarity with computers, including experience using basic Internet applications, troubleshooting network connectivity problems, and installing network and printing hardware on Mac OS and Windows XP.
- Familiar with basic networking principles, especially TCP/IP.
- Able to lift 50 pounds.
- Valid driver’s license.
- Willing to carry a cell phone during both "on-duty" and "off-duty" hours.
- Possess good verbal and written communications skills
Ideal candidate has experience with:
- Stanford computer clusters (Lathrop, Tresidder, residential)
- Stanford printing systems: troubleshoot failed print jobs in clusters.
- Photoshop: scan documents and film, manipulate images, understand various file formats (PSD, JPG, GIF, PNG, PDF).
- iMovie/Final Cut Pro: shoot and edit video, understand various file formats and codecs (MOV, AVI, DV, MPG, H.264)
- iDVD/DVD Studio Pro
- CS2C credit is a huge plus.
* Part time schedules (20-40 hrs/week) may be arranged for a limited number of techs based on program needs.
How to Apply
See the Summer Tech Frequently Asked Questions (FAQ).
