Who we are

EBMUD has a proud history of providing high-quality drinking water for 1.3 million customers in Alameda and Contra Costa counties. The District’s award-winning wastewater treatment protects San Francisco Bay and serves 650,000 customers.

Mission

To manage the natural resources with which the District is entrusted; to provide reliable, high quality water and wastewater services at fair and reasonable rates for the people of the East Bay; and to preserve and protect the environment for future generations.

In accomplishing this mission, we will:

• Exercise responsible financial management
• Ensure fair rates and charges
• Provide responsive customer service
• Promote ethical behavior in the conduct of District business
• Ensure fair and open processes involving the public
• Provide a healthy work environment
• Promote diversity and equality in personnel matters and contracting
• Promote environmental responsibility and sustainability

Strategic Plan

The Strategic Plan is a blueprint for how EBMUD will respond to future challenges and changing priorities. It reaffirms our mission and values as a public utility dedicated to high quality service and preservation of our precious resources for future generations. It also outlines the specific goals, strategies, and objectives we will pursue to meet those future challenges and establishes some key performance indicators to measure our progress.