My Sprint
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Phone Replacement Programs
Insurance Claims
If your phone has physical damage*, liquid damage, or was lost or stolen and you
are enrolled in Total Equipment Protection (TEP) or Equipment Replacement Program (ERP)
you may expedite the claim process by visiting
www.phoneclaim.com
to submit your claim request for a replacement phone.
* Physical damage includes, but not limited to, items such as cracked displays, broken flips, and damaged charging ports.