TROUBLESHOOTING ACCESS TO EH&S COURSES OR VIDEOS

If you have trouble registering, opening or viewing an EH&S course or video, look below to see if there is an answer to your problem.

I tried to launch the course from STARS but it didn't open. Do I need any special plug-ins to take Safetytrain online courses?

I'm trying to register for a course in STARS, but I get lost in all the links. How do I launch the course?

I want to take a course but the system says"a duplicate enrollment has been found" and won't launch it. What should I do?

I'm confused about how to register for the online Bloodborne Pathogens course, or the DOT:Shipping Biological Goods or Dry Ice course.

My STARS records say "in progress", but I completed the course and passed the test.

ANSWERS

I tried to launch the course from STARS but it didn't open. Do I need any special plug-ins to take Safetytrain online courses?

1. Turn off your Pop-Up Blocker.

First, look under the "Tools" menu in your browser, and ensure that your browser's "Pop Up Blocker" is turned off. In Firefox, uncheck the box in Tools/Content that says "Block pop-up windows". In MS Explorer, look under Tools/Pop-Up Blocker. The prompt you want to see is to "Turn On Pop-Up Blocker" which means it is currently turned off. You want it off, so leave it as is. If it offers you the choice "Turn Off Pop-Up Blocker" then select that, and turn it off.

2. Check to see that you have any necessary plug-ins.

Most online courses require only plugins that most browsers already have: Flash Player or Adobe Reader . Click either of these if you don't have them.

If you need a Quicktime player, click here.

Some courses are actually MS Word or PowerPoint documents. To view them, you will need the appropriate application running on your computer (MS Word or PowerPoint).

I'm trying to register for a course in STARS, but I get lost in all the links. How do I launch the course?

Send an email to ehs-training@list.stanford.edu with your name and phone number. Robert will get back to you to set up a time to walk you through the process.

I want to take a course but the system says"a duplicate enrollment has been found" and won't launch it. What should I do?

1. Go to http:/axess.stanford.edu
2. Click the Training tab at the top.
3. Click the "My Learning" link in the upper left of the page.
4. You should find the course listed under "My Learning Activities". If not, click the "All My Learning" link at the lower left of your screen.
5. Find the course by title. Its status should be listed as "In-Progress".
6. In the far right column for the title, there should be a "Launch" button. Click that. The course should open.

I'm confused about how to register for the online Bloodborne Pathogens course, or the DOT:Shipping Biological Goods or Dry Ice course.

These are both "Certificate" programs, that need to be retaken periodically. Click HERE for step-by-step directions for registering, enrolling, and launching one of these certificate programs.

My STARS records say "in progress", but I completed the course and passed the test.

All records for online safety courses here at Stanford are initially saved in the EH&S Online Safety Training Database. Once a week, the records are sent to STARS in order to update the STARS database.

Please give two weeks after successfully completing an online safety course before expecting to see your record updated in STARS. If, after that time, your STARS record is not updated, contact Robert Edgar at ehs-training@list.stanford.edu.

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