Innovative Health Care Leader Co- Faculty Director and Physician Abraham Verghese presents how modern medicine is in danger of losing a powerful, old-fashioned tool: human touch. He describes our strange new world where patients are merely data points, and calls for a return to the traditional one-on-one physical exam.
Where does the art of patient care intersect with the business of medicine? How can design thinking help you navigate and innovate through uncertainty? To survive and thrive in the complex and chaotic world of health care, you need new models and mindsets. The Innovative Health Care Leader: From Design Thinking to Personal Leadership delivers. It’s a groundbreaking academic partnership between the Graduate School of Business (GSB) and the School of Medicine.
Sarah A. Soule is the Morgridge Professor of Organizational Behavior at Stanford Graduate School of Business and Professor of Sociology (by courtesy), School of Humanities and Sciences. She has taught courses with the Stanford d.school and is also Faculty Director for the Executive Program on Social Entrepreneurship.
Abraham Verghese, MD, MACP, is the Linda R. Meier and Joan F. Lane Provostial Professor, and Vice Chair for the Theory and Practice of Medicine at the School of Medicine at Stanford University. He is also a best-selling author and a physician with an international reputation for his focus on attentiveness to the patient in an era where technology often overwhelms the human side of medicine. Dr. Verghese leads The Program in Bedside Medicine and the Stanford Medicine 25 online efforts, which train faculty around the world in becoming teachers and champions of basic bedside diagnostic skills so as to practice cost-effective medicine, and satisfy a time-honored ritual that is fulfilling to patients as well as physicians. In addition, Dr. Verghese is the founder of a soon-to-be-launched center at Stanford that will focus on scholarship and research to better understand the art and science of the human connection in medicine.
Associate Professor of Medicine (Cardiovascular), of Genetics and, by courtesy, of Pathology at the Stanford University Medical Center
Thomas M. Siebel Professor of Business Leadership, Strategy, and Organizations; Affiliated Faculty, Woods Institute for the Environment at Stanford; Codirector of the Executive Program in Strategy and Organization
C. F. Rehnborg Professor in Disease Prevention in the School of Medicine and Professor of Health Research and Policy (Epidemiology) and, by courtesy, of Statistics
Professor of Medicine at Stanford and directs the Stanford Clinical Excellence Research Center
The Carl and Elizabeth Naumann Professorship for the Dean of the School of Medicine, Professor of Otolaryngology—Head & Neck Surgery and, by courtesy, of Neurobiology and Bioengineering
Adams Distinguished Professor of Management; Director of the Managing Teams for Innovation and Success Executive Program; Director of the Influence and Negotiation Strategies Executive Program; Codirector of the Executive Program for Women Leaders
Henry J. Kaiser, Jr. Professor, Senior Fellow at the Freeman Spogli Institute for International Studies and Professor, by courtesy, of Health Research and Policy and of Management Science and Engineering
Atholl McBean Professor of Organizational Behavior and Human Resources; Professor of Sociology (by courtesy), School of Humanities and Sciences; Academic Director, Stanford Innovation and Entrepreneurship Certificate; Director of the Managing Talent for Strategic Advantage Executive Program; Codirector of the Customer-Focused Innovation Executive Program
Professor of Pediatrics (Rheumatology) at the Lucile Salter Packard Children's Hospital
The Innovative Health Care Leader program will help you:
DESIGN THINKING FOR HEALTH CARE INNOVATION
Learn design thinking—a human-centered, prototype-driven process for innovation that can be applied to products, services, and even business and organizational design. At Stanford, we believe that innovation is necessary in every aspect of healthcare leadership, and that it can be taught. These sessions will give you a strong understanding of the key tenets of design thinking, and how to execute them within your organization. You’ll start by working with a partner in hands-on exercises to experience how the design process works. Then, you’ll spend the rest of the day in small design teams working on a healthcare industry design challenge. Design thinking by its very nature is experiential, so please come with an open mind, comfortable attire, and make sure you’re well rested!
HIGH-TOUCH IN A HIGH-TECH AGE: CHALLENGES AND OPPORTUNITIES
Technology is critical to quality and safety in the delivery of health care; it can, however, inadvertently create barriers between the patient and the health care team. The focus on efficiency can also have unanticipated impact on social rituals which are important to the well-being of both the provider and patient. A thoughtful physical exam performed by an effective listener not only results in a far better experience for the patient, it can be an important buffer against medical error and delayed diagnosis. In this session with Abraham Verghese, MD, MACP, from Stanford School of Medicine, we will discuss the human experience in medicine using The Institute of Medicine’s 2015 report, “Improving Diagnosis in Health Care” and Stanford studies to guide the discussion.
EVOLUTION AND INNOVATION IN PRIMARY CARE
Health Care costs in the United States are increasing unsustainably and efforts to control expenditures are inevitable and essential. But controlling costs is only part of the equation. We must also focus on the value of health care interventions and whether the health benefits justify the costs. High-cost interventions may provide good value because they are highly beneficial; conversely, low-cost interventions may have little or no value if they provide little benefit. In this session with Douglas K. Owens, MD, MS, from Stanford School of Medicine, you’ll explore the concepts needed to assess the true value of health care interventions.
RESPONDING TO THE PRESSURES OF BETTER HEALTH CARE FOR LESS
Health care spending growth in excess of national income growth presents a profound challenge for our society. Payers, policy makers, and providers all agree that we must lower the rate at which health care costs are increasing without negatively impacting clinical outcomes. In this session with Arnie Milstein, MD, MPH, from Stanford School of Medicine, we will explore the societal, political, and financial pressures that are driving the need for change and discuss innovative health care delivery models that improve health and patient experience of care.
QUANTIFYING HIGH-VALUE HEALTH CARE
Efforts to control health care expenditures should focus not on the costs or benefits alone but rather on the value of health care interventions. High-cost interventions may provide good value because they are highly beneficial; conversely, low-cost interventions may have little or no value if they provide little benefit. This session with Douglas K. Owens, MD, MS, from Stanford School of Medicine will introduce the concepts and frameworks needed to understand the value of health care interventions and assess impact.
SCALING UP EXCELLENCE
Professor Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. In this session, Huggy will reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people and will unpack principles that help to cascade excellence throughout an organization. These insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Johns Hopkins Hospital, Wyeth Pharmaceuticals Facebook, Google, Pixar, and more.
PHYSICIAN LEADERSHIP AND ENGAGEMENT---THE KEY INGREDIENT TO EFFECTIVE HEALTH CARE DELIVERY
The physician’s role is central to the effective delivery of health care, from the impact of the individual physician-patient relationship, to enabling the necessary advancement to our systems of care through clinical leadership, research, and education. However, shifting consumer expectations, and tectonic changes in health care finance and delivery systems have resulted in a steady increase in physician dissatisfaction and burn-out, up to 50% of physicians in some areas. This session with Christy Sandborg, M.D., Professor of Pediatrics (Rheumatology) at the Lucile Salter Packard Children's Hospital will cover the ways in which physician engagement improves health care delivery and innovation and describes the cost of physician burn-out to patient safety, outcomes, and satisfaction. We will then discuss approaches to increasing physicians’ engagement and wellness by returning the intrinsic motivation and joy to the practice of medicine and how this can be a powerful driver of the future success of health care enterprises.
The Innovative Health Care Leader: From Design Thinking to Personal Leadership is ideal for executives who want to drive innovation in their health care organizations. It's specifically designed for:
