Messaging on your Page
Make it easy for people to connect with your business through Messenger.
Build relationships with your customers
More and more people around the world are connecting through instant messaging – more than 1 billion people use Facebook Messenger each month.1 It's a convenient way to let customers know that you're listening and create personal connections with them, and it's automatically integrated with every Facebook Page.
By communicating through Messenger, you can:
- Have conversations with people directly from your Facebook business Page.
- Privately answer questions or concerns from customers about your business, their orders or anything else.
- Let people know when you're available to answer their messages and Page comments and messages.
Communicate with your customers from anywhere, at any time
Messenger is a great place to have conversations to hear your customers' opinions, answer questions, provide information about your business and much more.
Turn messaging on
When you're ready to start receiving and responding to messages, enable messaging on your Page so that customers can start conversations with you.
Get started
Let people know they can message your business
You can run a local awareness advert with a "Send Message" Call to Action, share a Messenger link that lets people start a conversation with you, set a code that people can scan to begin messaging you or create a username so that people can search for your business in Messenger.
Tips for managing your messages
It's important to have a plan in place for receiving and responding to messages. Use these guidelines for communicating with your customers on Messenger.
Turn on messaging when you're ready
When you've enabled messaging for your Page, people will send you messages and expect a response. So only turn on messaging when you can commit to responding to messages.
Set expectations with Instant Replies
Turn on Instant Replies to send an automated reply to anyone who messages your Page. This feature can be used to greet customers and thank them for contacting you before you can respond personally.
Send the right message for each customer
Look at your customer information cards to get information on your customer before responding. The context shows you their local time, where they live, order history and more information about that customer. This helps you tailor a message that's right for them.
Set a welcome greeting
With a Messenger Greeting, you can set a customisable greeting to appear when someone begins a conversation with your Page for the first time. This greeting appears before any messages are sent and can provide any information you want people to have before they message you.
Use an Away Message if you can't be there
Whenever you're away from your computer or phone, you can turn on Away Messages to let customers know that you'll respond soon. This helps you maintain your responsiveness rating and set expectations with your customers.
Save time with saved replies
Saved replies allows you to write, save and then re-use messages. These can be especially useful for commonly asked questions such as about your opening hours, email address or phone number.
Additional resources
Advertiser Help Centre
Read about using Facebook for customer service: sending a message and managing messages.
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