Customer Experience

The first human interaction with anyone at Scribd for most members is through customer support. That’s why we see every interaction as a chance to show empathy. No problem is too large or too small.

Alongside assisting our readers directly via email and web, we’re also their behind-the-scenes advocates, providing insights and working directly with Product and Engineering to make sure our most common requests and important problems are addressed.

If you’re passionate about reading, writing, and helping others — and you love the thrill of being an important part of a growing, evolving company — this is the job for you.