Clean models. Dirty hands. Customer-Focused Innovation is the perfect blend of theory and practice, strategy and innovation — an opportunity to flex both your business and your creative muscles. At Stanford, we teach innovation as a mindset, not a project.

Every morning, you’ll learn about strategic frameworks and models based on cutting-edge research from Stanford’s world-renowned GSB faculty. You’ll learn how to better understand customer experiences, develop deeper customer insights, and diffuse customer learning throughout the organization. You’ll discuss strategies for reducing the knowing-doing gap and building a customer-centric culture.

Every afternoon, you’ll work in small teams with faculty members and trained coaches from the d.school on a real-world innovation challenge from an outside company. Design thinking’s user-centered, prototype-driven process will teach you how to interview and observe customers in the field to understand what motivates them.

Then, it’s time to embrace experimentation: ideating and prototyping to develop fresh, innovative solutions. And because we’re committed to implementation, you’ll receive post-program coaching to help bring a higher level of customer-focused innovation to your company.