Resources: Stanford ePay – Frequently Asked Questions

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What is Stanford ePay?

Stanford ePay is an electronic billing and payment service for students that accomplishes the following:

  • Produces an electronic, monthly University Bill (starting August 2006);
  • Allows students' parents or other third parties the ability to receive the bill; and
  • Allows students and authorized third parties to pay electronically.

Stanford ePay's easy-to-use, secure web site provides a convenient way for students and other designated payers to view and make payments to student accounts 24 hours a day.

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How will I know when my bill is ready to be viewed?

Stanford ePay notifies students and Authorized Payers by email on the 20th of each month when their online University Bill is available for viewing. In addition, Stanford ePay maintains online billing history from April 2006 to present for reference at anytime. Please make sure to check your "Bulk e-mail" In-box for the notification.

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What is an Authorized Payer and why would I want one?

Students may authorize others to access their Stanford ePay account and make payments on their behalf. Such individuals are referred to as "Authorized Payers". Students may set up to a maximum of five Authorized Payers if, for example, someone other than themselves is typically the one who pays their tuition, fees, or housing charges.

While students are able to see all payments made to their account, Authorized Payers can only view their own payments. Excepting this, Authorized Payers have access to all of the same features that students do, including the ability to view and print the student's University Bill, access billing history, and set and maintain their own user preferences.

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I'm an Authorized Payer and I'm having trouble logging in. How do I get help?

Stanford ePay user names and passwords are case-sensitive. Make sure the Caps Lock on the keyboard is turned OFF.

If you forget your Password or Login Name, you can reset them by clicking on the Forgot Password or Forgot Login Name and an email will be sent to you with the information.

If you are still having problems logging in, contact your student to verify your authorized payer account information (e.g. login name / password and correct email address associated with your account). Students control authorized payer access to Stanford ePay. For instructions, reference Quick Steps: Authorize Others to View / Print / Pay the University Bill. If necessary, your student can reset your email address, username, or password.

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What if I have a question that isn't addressed here?

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Can I pay all of my University charges through Stanford ePay?

Your University e-bill will include all of the standard charges, including tuition, room, board and other miscellaneous fees.

IT Services charges for telephone features, long distance calling, and cable television will appear on the University Bill monthly. You will be able to use Stanford ePay to make payments for those services.

Charges that are not available for payment through Stanford ePay include library fines, parking fees and permits, athletic tickets, books and supplies.

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Can I use a credit card to pay my University bill?

Effective July 1, 2009, credit cards are no longer accepted for payments on the University Bill due to the high processing fees charged to the student by the third party processor.

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Can I allocate my payment to a specific charge on my bill? Can I pay specific charges for a specific term?

Payments are allocated to charges on the bill according to existing student accounting rules at the University – Oldest charges are paid first. If you wish to direct your payment to a specific term's charges, you may visit the University Cashier's Office at 459 Lagunita Drive, Tresidder Memorial Union Suite 7, Stanford, CA 94305 between 9 AM and 5 PM on weekdays. If we are able to, we will comply with your request. If you wish to dispute a charge on your bill, contact the Student Services Center.

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What happens if my checking account has insufficient funds when I make my eCheck payment through Stanford ePay?

If the payer's checking account has insufficient funds, the item will be returned the next business day. The student's account is then assessed a Returned Check charge in the amount of the returned eCheck as well as a non-refundable $25 administrative fee.

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What are the University bill payment due dates?

Please see the Payment Due Dates section of the Overview: University Billing page.

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What are the health insurance waiver due dates?

Please see the Using Your Own Health Insurance page on Vaden Health Center Stanford web site.

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I am a graduate student who receives a salary. Is there a payroll deduction process to pay my bill?

Yes, please see: Overview: Paying Tuition and Other Fees via Payroll Deduction (For Graduate Students).

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