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Report a connection problem

If you are unable to connect to an electronic resource (such as a database), there may be an issue with the way your browser is configured, or there may be a problem with the resource itself. Before reporting a problem, try these tests:

  1. Do current policies allow you access to licensed e-resources?
  2. Is your browser configured correctly?

If the answer to both is yes, and you still can't connect to the resource, report the problem below.

Copy/paste the URL of the e-resource from your browser's location bar.
Copy & paste any error message you encountered.


To use restricted databases and journals from computers outside the Stanford network, you must connect through Stanford's authenticated proxy server. Using the proxy server requires you to set up your browser for the correct type of proxying.