ticketing FAQ

How to Buy Tickets

Tickets & Performance
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Ticketing FAQs

Savings & Discounts

Parking, Directions,
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Accessibility

How does the online order process work? Am I guaranteed my tickets?
In what priority are seats assigned?
Are discounts available on tickets?
How does notification for last-minute tickets work? Am I guaranteed seats?
What if I have special needs, such as accessibility?
What is the policy regarding children?
How much are the handling charges on my order?
When and where will I receive my tickets?
What if I haven’t received my tickets?
How do I get to the performance?
When should I arrive?
What if I’m late to a performance?
What if I can’t make it to the performance?
How do I contact the Stanford Ticket Office?

If you can’t find the answer to your question below, please send an email to stanfordlive@stanford.edu or contact the Stanford Ticket Office at 650-725-ARTS (2787).

Because we are committed to providing exceptional customer care, all orders are processed by hand rather than electronically, so tickets are not guaranteed immediately. This procedure enables us to contact you directly if there are any questions or problems and better ensures that we fulfill your specific order to your satisfaction.

We strive to keep you informed of your order’s status in the following manner. First, you will receive confirmation that your order has been sent to the Stanford Ticket Office when you complete the online order process. You will then receive (within three business days) a separate email confirming that the order has been personally received and is being processed by the Stanford Ticket Office.

Friend, Partner and Subscriber tickets are mailed beginning Friday, October 26. After single-performance tickets go on sale Friday, November 16, your tickets are mailed to you (or placed at will call), or a Stanford Ticket Office representative contacts you directly. It is only when your tickets are printed that your credit card is charged.

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FOR SEASON ORDERS:

• Renewing and new Friends and Partners (orders that include donations of $150 and above), based on level of giving and then by date received. Special conditions apply for single Select Performance purchases (see below).* Order is due by Friday, October 26.
• Renewing and new Full Subscribers (orders of six or more performances), based on date received. Order is due by Friday, October 26.
• Renewing and new Mini Subscribers (orders of three to five performances), based on date received. Order is due Friday, October 26.

FOR ALL OTHER ORDERS:

• Tickets for single performances go on sale Friday, November 16. All orders (including season orders received after the due dates listed above) are assigned seats after October 26 on a first-come, first-served basis.

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DISCOUNTS ARE AVAILABLE FOR:

• Full Subscribers (six or more performances): Save 10%
• Stanford Students: Tickets are only $10 (limit one per performance per ID)
• Non-Stanford Students (19 and older): Save 10& (limit one per ID)
• Youth (18 and under): Save 50%
• Stanford Faculty/Staff: Save 20% (Limit two per performance per household, ID required. Stanford Hospital employees are eligible for faculty/staff pricing.)
• Groups (10 or more): Save 15%
• Reminder: Only subscriptions are on sale through November 15. Single tickets go on sale November 16.

Restrictions apply.

As a courtesy to our customers, you can sign up online to be notified via email for last-minute tickets to specific sold-out events. Should tickets become available within a few days of the event, a one-time email will be sent to the address provided.

Because this is a notification only, you are not guaranteed seats. Tickets must be ordered by calling the Stanford Ticket Office at 650-725-2787 (ARTS) during normal business hours. All tickets are sold on a first-come, first-served basis.

For special needs, please make prior arrangements by contacting the Stanford Live administrative office at 650-723-2551, Monday–Friday, 8:00 am to 5:00 pm, or send email to stanfordlive@stanford.edu.

Wheelchair seating, with up to three companion seats per wheelchair space, is available for all Stanford Live performances, at every price level. Please indicate your needs when purchasing tickets so that an appropriate location can be reserved for you.

Assistive listening devices are available at Stanford Live performances.

Sign language interpreting is available for Stanford Live performances with five business days’ notice given to the Stanford Live administrative office&mdashcall 650.723.2551 or e-mail stanfordlive@stanford.edu.

Large-print programs are available with 72 hours notice given to the Stanford Live administrative office.

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Stanford Live is committed to providing quality cultural experiences for audience members of all ages, although some performances may not be suitable for young children. Regardless of age, all children must have a ticket. We ask that children attending Stanford Live performances sit quietly throughout the entire performance. Please inform the Stanford Ticket Office personnel if you will be attending with a child so that they may assist you in making the best seating selection.

All subscription orders (three or more performances) are subject to a $11.00-per-order handling charge. Single-performance and all phone orders are subject to a $4.00 per ticket handling charge. After single performance tickets go on sale on Friday, November 16, there will be no handling fees for tickets ordered in person at the Stanford Ticket Office; subscription and single-performance orders placed by mail, by fax, by phone, or online will still be subject to handling charges.

New: Stanford students’s $10 tickets are subject to a lower $2-per-ticket handling charge. There is no handling fee for single tickets purchased in person at the Stanford Ticket Office.

Partner and subscriber tickets will be mailed starting October 26. Orders placed after October 26 will be mailed within three business days of receipt by the Stanford Ticket Office. If your order is received seven days or fewer prior to the performance, your tickets will be held at the venue’s will-call window on the performance date.

Partner and subscriber tickets will be mailed starting October 26. After starting October 26, if you do not receive your tickets within 10 business days of placing your order, please call 650-725-ARTS (2787) or send an email to ticketorders@stanford.edu.

Directions, parking information, and maps can be found here.

We recommend you arrive on campus at least 30 minutes prior to the start of the performance to provide yourself with ample time to find parking and take your seat.

All events start promptly at the time indicated on the ticket. Latecomers will not be seated until intermission or a suitable interval in the program as designated by the artist(s). We recommend that you arrive at least 30 minutes prior to performances to find parking and to take your seat before the curtain rises.

We are pleased to offer free ticket exchanges for Full and Mini Subscribers and for donors at the Friend ($150) level and above. All other exchanges will incur a $4 handling charge per ticket.

Ticket donations are gratefully accepted for upcoming performances when received by the Stanford Ticket Office by 5:00 pm on the last working day prior to a performance. All donated tickets are tax deductible for their full face value.

Due to the nature of the performing arts, programs are subject to change without notice. Tickets are nonrefundable, except in cases of cancelled events.

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The Stanford Ticket Office is located on the second floor of Tresidder Memorial Union on the Stanford University campus.

Hours: Monday–Friday, 10:00 am–5:00 pm
Saturday, noon–4:00 pm

Phone: 650-725-ARTS (2787)
Fax: 650-725-6230
Email: ticketorders@stanford.edu

Mailing Address:
Stanford Ticket Office
425 Santa Teresa Street, MC 2250
Stanford, CA 94305-2250