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Rescue Remote Support

IT support teams help more customers with more devices than ever before. With Rescue from LogMeIn, IT teams can provide on-demand remote support for desktops, laptops, and mobile devices (including iOS, Android, and Blackberry) without traveling to the customer's work site.


  • Drag and drop file transfer
  • Log in as administrator
  • Multi-platform remote control
  • Reboot and reconnect capability
  • Remote diagnostics
  • Support session history
  • Technician screen sharing
  • Unattended access

Getting started

To subscribe to the service, submit the online LogMeIn Rescue License Request. For more information, please submit a HelpSU request.

For IT professionals

Support sessions must be launched from a computer running Windows XP or later or a Windows virtual machine running on a Mac.

Medical School IT staff: MedIRT has selected TeamViewer to provide this function. Please contact Glenn Peacock for more information.

Learn more

Last modified January 7, 2016