Guiding Principle: Service (DRAFT)

Goal:

Meet current and future customer mobility needs

Objectives:
Design service to maximize passenger throughput

Develop short-term strategies to increase peak-hour capacity

Manage peak-hour demand and utilize off-peak capacity

Provide expanded and modernized electrified service by 2019

Plan for post-electrification  service expansion improvements

Goal:
Balance service and amenities to address different travel markets

Objectives:
Maximize train capacity while addressing on-board accommodation of bicycles, luggage and passenger facilities

Link service levels to ridership, intermodal connections and land use

Maintain trip times that are competitive with auto-travel

Goal:
Operate a dependable and punctual service

Objectives:
Meet Caltrain’s on-time performance standard

Develop intuitive services and schedules

Provide real-time and user-friendly system information

Respond to service delays with clear communications and prompt contingency operations

Goal:
Provide a comfortable and convenient travel experience 

Objectives:
Maintain Caltrain’s cleanliness and comfort

Use technology to provide service information and passenger conveniences