CS547 Human-Computer Interaction Seminar (Seminar on People, Computers, and Design)
Fridays 12:30-1:50 · Gates B01 · Open to the public- 20 years of speakers
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Elizabeth B.-N. Sanders
SonicRim and The Ohio State University Opening the Design Process: Everyday People in the Fuzzy Front End January 12, 2001 What roles do the "users" play in the HCI development process today? Has that changed over time? How? This talk will begin with a description of how the role of the "user" has changed over time in the HCI design development process, from the abstract user to the imaginary user to the hypothetical user/consumer. Real people have not typically been brought into the process until usability testing occurs, which is after preliminary (or not so preliminary) design development has taken place. I will propose that a better way to develop human-centered technology is to bring real people directly into the design development process at the very early front end. I¹ll describe a participatory approach to the creation of visual "toolkits" that everyday people can use to expose and express their tacit thinking. I will show examples of the new visual vocabulary we use in making the toolkits as well as the "artifacts" of this generative process in the form of ideas, dreams and unmet needs of everyday people. These artifacts have informed as well as inspired the design process of products, interfaces and experiences. I would like to end with a class discussion on the issue of representation in the design development process. What form (i.e., whose form) of representation is it best to use? When? Why does it matter? |
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