Here are some of the most common questions regarding Application & Leasing; ADA, Pets & WiFi; Valet Waste Collection; and Parking & Guests. If you'd like any other information, contact the Leasing Office anytime -- we're always happy to answer questions.
Application & Leasing
- What is the rental application process?
- When do I submit an application?
- Where can I submit my application?
- What happens after I submit my application?
- When may I view an apartment?
- Is my application fee refundable?
- What if I do not need an apartment immediately?
- How long is the lease term?
- Do all leaseholders (residents over 18) have to be eligible?
- What if my position at Stanford becomes part-time?
- What if I resign or retire?
- What about rent increases?
First, review the eligibility guidelines to verify you are eligible to rent at Stanford West Apartments. (Your eligibility priority must fall within categories 1a, 1b or 1c, and the Leasing Manager will confirm eligibility after receipt of your Offer Letter.) Next, call the Leasing Office at 650-725-2000 or 888-440-1758 to inquire about availability. You may be asked to complete and return a Waitlist Form. If there is availability, you can begin the application process.
Your leasing agent will have you submit an application when an apartment fitting your criteria comes available. You must have already submitted a Waitlist Form and Offer Letter.
Applications can be emailed to firstname.lastname@example.org.
Once your application is reviewed and approved, you will be notified by your leasing agent.
Please contact Stanford West to schedule a viewing appointment.
No. The application fee will be used to run a credit check.
Contact the Leasing Office to check availability. However, we do not know availability until 30 days prior to a potential move-in date.
Current lease terms range from 6–12 months and are subject to change. We do not offer leases over 12 months. Applicants may request a month-to-month lease with a monthly premium of $200. The shortest month-to-month lease is 30 days.
Eligibility for the household is based on the highest eligible person. Roommates do not need to be eligible; however, if the eligible person leaves their eligible position, the lease will move to Market Rate.
If you are at least 75% FTE you will remain at the Stanford Rate. If you fall below 75% FTE your lease will change to the Market Rate.
Each household will be re-certified annually. Please note, upon retirement a resident will no longer qualify for the Stanford Rate.
If you sign a lease, rents are guaranteed for the duration of the lease term. At least 30 days before renewal, rent changes will be announced. The only rent increases that are restricted are those for the BMR (Below Market Rate) homes which are limited to one-third of the increase in the Consumer Price Index (CPI) for All Urban Consumers, Rent Residential, San Francisco-Oakland Area.
ADA, Pets & WiFi
- Are there adaptable homes for the disabled?
- Where can I walk my dog?
- Is WiFi offered within the community?
Yes, our homes are ADA approved. Many adaptations can and have been made; however, additional adaptations will be done at the resident's request and expense. If you are interested in adaptable homes, please check the appropriate box on the application.
See our pet policies and a list of nearby dog parks. We have provided pet stations along the San Francisquito Creek path and Sand Hill Road. All dogs must be on a leash. Please clean up after your dog.
Yes, WiFi is available in all the amenity areas. To connect:
1. Connect to “Stanford Visitor” from network list
2. Open your Web browser (you will be directed to Stanford’s “Wireless Visitor Service” page)
3. Agree with the Terms and Conditions and click “Accept”
Valet Waste Collection
- I am not home between 6-8pm to put my trash outside my door. What should I do?
- I did not get a container or my container is damaged, dirty or lost. How can I get a new one?
- How does your recycling program work?
- What materials can be put into the transparent bags?
- Does Valet Waste pick up boxes?
- Is there a limit to how many flattened boxes I can put out?
- They took everything but a pizza box! Do I have to flatten those down, or put them in a transparent bag?
- If I have a taped bundle of newspapers or magazines, do they have to be put into a transparent bag also?
- Can small amounts of paper be co-mingled in a transparent bag along with other types of recyclables?
- Where can I get some transparent recycle bags?
- Does Valet Waste take TVs (or old furniture, pieces of wood, etc)?
- I followed all those procedures and my trash still was not picked up! What do I do?
See our Valet Waste Collection policies.
The only window of time for residents to set their trash outside is from 6–8pm. If your work hours or other daily commitments do not allow you to adhere to this schedule, there are trash containers located throughout the property for you to drop off your trash, recycling and compost. See the Site Plan for these locations.
Please contact the Leasing Office about a replacement.
Recycling is picked up along with your regular trash, on the same schedule and by the same valet, five nights per week. Simply bag and tie your recyclables in transparent bags and place them in your Valet Waste container along with your bag of regular trash.
Valet Waste accepts all paper and cardboard items including milk & juice cartons, all plastic containers #1–7, tin and aluminum cans, empty aerosol cans, bottles and jars as long as none of these items are jagged, sharp or could endanger the safety of the collectors who pick them up.
These items can also be mixed together in the same bag; they will be separated later at the recycling processing facility. Cardboard must be flattened and bundled, and newspapers can be bagged or tied into bundles also.
For a complete list of acceptable and unacceptable items for recycling, see the current city guidelines for waste, recycling and compost here.
Yes, as long as all boxes are flattened and taped (or tied) together in bundles so that Valet Waste can easily grab and transport them out to their truck or place of disposal.
Valet Waste can usually collect up to five or six flattened boxes per home each night. Please make sure they are also taped or tied together in a small bundle.
They took everything but a pizza box! Do I have to flatten those down, or put them in a transparent bag?
Just one pizza box does not need to be flattened down. If you have two or more, please flatten and bundle them together as instructed above. Flattened boxes do not need to be bagged.
If I have a taped bundle of newspapers or magazines, do they have to be put into a transparent bag also?
No, as long as they are securely taped or tied together so that nothing slips or falls out. Please keep all such bundles under 25 lbs. each.
Can small amounts of paper be co-mingled in a transparent bag along with other types of recyclables?
Yes, all acceptable forms of recyclable materials may be co-mingled in securely tied transparent bags. They will be separated later at the recycling processing facility.
Transparent bags are available for purchase at the Corner Store, online through Valet Waste, and also are sold at many local supermarkets, Target, Walmart, Home Depot, Lowe's Home Improvement Center, and other fine retailers. since "fine" isn't an adjective generally associated with Home Depot; it might sound like we're being sarcastic -- maybe just and other retailers.
No. Valet Waste will only pick up bagged trash and flattened boxes.
We do apologize for this inconvenience. Please call Valet Waste at 877-574-2587 so that this issue can be documented and forwarded to Stanford West’s Valet Waste Manager. Their office hours are Monday–Thursday from 5:30am–9pm, Friday from 5:30am–2pm and Sunday from 4–9pm. You can also call the Leasing Office at 650-725-2000 and they will forward your issues to the Valet Waste Manager.
Parking & Guests
- Parking policy?
- How many parking spaces do we get?
- Where may I pick up Guest Permits?
- Do I need to make an appointment to pick up Guest Permits?
- How many Guest Permits may I pick up at any one time?
- What if I have more than 10 guests per month or am having a social gathering?
- When do my guests need to use a Guest Permit?
- Where should the Guest Permit be displayed?
- Is a Guest Permit valid if it is not filled out completely?
- What if my guest is staying for more than one day?
- I have special needs. What should I do?
See our full parking policies.
Each one-bedroom home gets one garage. Two and three-bedroom homes get one garage and one unreserved surface parking space. A limited number of additional carports and garages are available for rent.
Residents may pick up Guest Permits at the Leasing Office. Residents are responsible for giving Guest Permits to their guests and instructing them on proper use. Guests may not obtain Guest Permits from the Leasing Office unless they are attending a function in the Social Room during Leasing Office business hours. Leasing agents will distribute Guest Permits provided the resident hosting the function has provided them with a guest list in advance.
In order to avoid a wait, please contact the Leasing Office in advance to request Guest Permits. Each Guest Permit must be prepared by management. Requesting permits by phone allows us to prepare the permits in advance so they are ready for pickup when you come by the Leasing Office. Drop-in requests may require a wait.
Initial distribution is 10 Guest Permits per apartment per month.
Additional permits may be obtained at the Leasing Office. Please contact the Leasing Office by phone so the permits may be prepared in advance. Please note, residents who have guests with special needs should contact the Leasing Office for an appointment to discuss their situation.
Enforcement is from 8am Monday through 5pm Friday.
Guest Permits should be displayed inside on the lower right corner of the passenger side of the vehicle's windshield.
No. Guest Permits must be completely filled out in order to be valid. Management will write in your building and apartment number and your lease expiration date and will sign each permit. Guests must fill in their license plate number and the date of use prior to displaying the Guest Permit.
A guest may write up to five consecutive dates on one Guest Permit. For example: Your guest arrives Monday, May 5 and will depart Friday, May 9. She will need one Guest Permit with May 5–May 9 (and the year) written on the "Today's date" line of the permit.
Residents with special needs should make an appointment with the Leasing Office to discuss their situation.