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Lost or Stolen Mobile Devices

  • Reporting your mobile device lost or stolen will suspend the ability to use the services.
  • Monthly service and features charges will continue to be billed.
  • If you report a device "lost," you will be able to reinstate the service immediately if the device is found.
  • If you report a device "stolen," you can ask to have the IMEI "Blocked" and cannot have the service restored immediately.

For Stanford University

  • If you have MDM, please go to and either lock the device, wipe all data from the device, or call 5-Help (650-725-4357) option 1.
  • If you do not have MDM or direct access to a computer, please call 5-Help (650-725-4357) option 2, option 1.  The Stanford University Mobile Support Desk can only suspend the device, not wipe it.
  • Suspended lines are still billed at standard service rates.

For Stanford Health Care (SHC)

  • Support can only be provided through contacting SHC's Service Desk at 650-723-3333 (available 24/7).

For Stanford Children's Health (SCH)

If a device needs to be replaced, we must have the approval from the Department Contact or STARs before issuing a new device.

Last modified December 17, 2015