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Video Codec Maintenance

The Video Codec Maintenance service provides software upgrade support for Cisco and Polycom video conferencing codecs. Maintaining codec software is critical in reducing security vulnerabilities, providing additional features and functionality, and addressing software bugs. This service is required for clients of the Turnkey System service, and also available to clients who have purchased their own video codecs, but would like them professionally maintained by University IT's engineers. Systems must also be registered with University IT's video conferencing call control infrastructure. Two options of the Video Codec Maintenance service are available: codec support only, or with 24x7 phone support. 


Video System Maintenance Service:

  • Testing and validation of Cisco software releases
  • Client coordination for software upgrades
  • Upgrade and testing of client codecs to ensure functionality

Video Registration Service:

  • Registration of your codec on a secure voice vlan
  • ​Management of firewall rules
  • Stanford Directory Number (DN) and URI for "@Stanford" dialing, providing Stanford presence
  • Unlimited local, domestic and international dialing
  • Directory Services
  • Call control


A valid PTA in Oracle Financials is required for billing. See the Rates page for more information.

Getting started

To speak with a video conferencing engineer, please submit a HelpSU. Please include the location of your codecs, as well as the make and model numbers 

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Last modified December 10, 2015