Station Brightening Crews

An ambitious station modernization program is underway at BART that combines quick projects such as replacing lighting, freshening paint, repair work and scrubbing walls and floors, with medium- and long-term efforts intended to make stations more safe, clean and inviting places to be.Window cleaning before and after.

These efforts lead by BART's Station Brightening Crews are focused on five stations that were identified as being first on the priority list: Coliseum, Powell Street, Civic Center, Embarcadero and Montgomery Street. Stations were selected based on customer feedback about station cleanliness and included an assessment of what could be done within a two-to-three-month period at each station.

“We’ve heard lots of comments about our stations, so we’ve created a program to get these things done,” said Tim Chan, Manager of Planning in the BART Planning and Development Department.  “We are planning and coordinating with BART cleaning and maintenance crews to brighten our stations.” Stairs cleaning before and after

The program targeted Coliseum Station first. In before and after photographs, you can see a major difference between bland, blah beige walls, later painted in vibrant primary colors. Panels in the ceiling -- previously so covered in gunk they were impossible to see through – have been cleaned crystal-clear so the blue sky is visible above and the sunlight streams in.

At Powell, the station now getting the most attention, a good example is a stairwell and escalator entry that used to be gray and dirty from years of wear. Duct tape was stuck messily to walls and the floors were dingy. Now that same stairwell reflects a deep cleaning that put the iconic white-bubble wall tiles back to their sparkly pristine condition.

steam cleaner on stairs

On the job with a BART stairway "brightening" crew

Monday morning, at the 12th St./Oakland City Center Station, three men in rubber boots and varying degrees of what looked like rain gear were mopping, spraying and washing BART stairs until they sparkled under the rising sun. 

In a task worthy of the TV reality show "Dirty Jobs," they are a newly hired "brightening crew," another front in the daily battle taken on by workers known in BART lingo as System Service, or perhaps to riders as The People Who Work Really Hard to Keep Things Cleaner. 

"It's important because the patrons deserve cleanliness," said Ruben Tan, a foreworker who has been in System Service for 22 years and used to be a cleaner himself. 


The Hotsy steam cleaner

Josh Brown, Dion Mosley and George Miller went about the task cheerfully, using a steam pressure washer called a "Hotsy," which shoots out high-pressure water heated to 140 degrees, hot enough to melt bubble gum stuck to the stairs.

Miller was manning the Hotsy, Mosley mopping along behind to direct the water down the side, gutter-like, and Brown, the team leader, working the bottom of the stairs. 


Preparing to mop

"We get so many thank you’s from the riders," Brown said. "We know we are appreciated." 

They've only been on the job for a few weeks, thanks to some funds added in BART's new budget year that began July 1.

The brightening crew, which focuses only on stairs and entrances, is a supplement to overnight deep-cleaning scrub crews that operate when trains are not running, and to the regular cleaning staff, which works all hours. BART has 107 fulltime system service workers and 13 parttimers serving its 44 stations systemwide. 

The brightening crew moves around from station to station starting in the mornings, when they sometimes have to clean up waste left behind by overnight partiers or sleepers.


broom with debris

For now, the brightening crews are rotating between downtown San Francisco Stations as well as a few stations in Oakland and Berkeley. It wasn't too bad at the 14th Street and Franklin entrance on Monday morning, at least from the pile of debris at the bottom of the stairs. Some cigarette butts, gum, candy, trash. As the workers finished to break for lunch, before taking on another entrance, Miller added: 

"We see a lot of happy customers. They love the way it smells when we get finished." 


steam cleaning stairs

When asked if his job seems akin to the task of King Sisyphus of Greek mythology, forever rolling a boulder up a hill only to have it roll back down again, Miller smiled and laughed. 

"We're just at the beginning of that hill," he said. 

Tan, with his many years of experience, could relate: "This is never-ending work," he said. "And it is important." 


sign lets riders know the stairs are closed


For the longer term, BART is hoping ideas like putting canopies over entrances so they can be closed off at night will help contribute even more to cleanliness and safety.