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How to contact the Bay Area News Group

Main phone numbers and addresses

The Mercury News: 408-920-5000 (voice)
75 E. Santa Clara Street
Suite 1100
San Jose, CA 95113

East Bay Times: 925-935-2525

2121 N. California Blvd.
Suite 290
Walnut Creek, Ca 94596


Newspaper and digital subscriptions customer service:

To report a Mercury News delivery issue, make a payment, place a vacation hold, or make a change to your subscription, please contact our Subscriber Services department at 408-508-5554 or online via the My Account site.

Customer Service Hours:
Monday through Friday: 6:30a.m. – 5:00p.m.
Saturday: 7:00a.m. – 10:30a.m.
Sunday: 8:00a.m. – 10:30a.m.

Subscription Terms:

All Access & Print per week:
$31.38 for 7-day
$19.50 for 4-day (Thursday through Sunday)
$10.90 for Sunday
$4.50 for Digital

Print only per week:
$31.13 for 7-day
$19.25 for 4-day (Thursday through Sunday)
$10.65 for Sunday

Arbitration and Refund policy

The Mercury News:

East Bay Times:

Digital and print advertising:

Reaching the newsroom:

Newsroom — 408-920-5444
News tips, local news —
Sports —, 408-920-5830
Photo reprints —


News Executives/Department Heads


Executive Editor
Senior Editor
Managing Editor – Digital
Managing Editor – Features, Sports and Visuals
Executive Assistant

Bay Area Focus

Bay Area Focus editor
Assistant managing editor – Bay Area Focus
Science reporter
News researcher/archivist
Natural resources and environment reporter

Community Projects

Community Projects director – Wish Book/Share the Spirit


National news and wire editor
Engagement editor
Online producer
Online producer
Online producer
Online producer

Lifestyle & Entertainment

Features editor
Arts and Entertainment editor
Features reporter/Animal Life columnist
Celebrity reporter
Food reporter

Housing & The Economy

Business reporter
Tech culture reporter
Housing/Economy editor
Housing reporter
Housing reporter
Mr. Roadshow / Traffic reporter

Local News

Fremont, Union City, Newark and Tri-Valley reporter
Assistant managing editor – News
Reporter – East Bay Courts
South Bay editor
Reporter – Cupertino, Santa Clara and Sunnyvale
Walnut Creek, Concord and Contra Costa County reporter
Berkeley, Richmond and East Shore reporter
Alameda County editor
South Bay metro columnist
Contra Costa County editor
Cupertino, Sunnyvale and Santa Clara reporter
Reporter – South Bay/Peninsula

Opinion / Editorial

East Bay Times Editorial Page editor/columnist
Mercury News Editorial Page editor

Print Production

Associate Editor
Community publications
Community publications

Breaking News

Reporter – Breaking News
Breaking news reporter
Breaking news reporter – Alameda County/Oakland
Breaking news reporter – Contra Costa County
Breaking news editor
Breaking news reporter
Senior breaking news reporter
Criminal justice and public safety reporter
News director
Senior breaking news editor


High school sports editor
Executive sports editor
San Francisco 49ers reporter
Sports print production
Oakland Athletics reporter
Sports digital strategist
Pac-12 Hotline / College sports reporter


Photo assignment editor
Graphic artist
Deputy news and planning editor
Senior photo editor
Senior multimedia editor
Graphics director