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Accessibility: How the ADA Works for You!

How the ADA Works for You!

The Santa Clara Valley Transportation Authority (VTA) is committed to helping you reach your destinations and get to as many places within Santa Clara County as possible. We hope you find traveling by bus, light rail and paratransit a pleasant experience.

What ADA Means to You!

In 1990, the Americans with Disabilities Act (ADA), 42 U.S.C. Section 12101 et seq., 104 Stats. 327, was signed into law. This federal law was designed to protect against discrimination based on physical, cognitive, visual or perceived disabilities. Recognizing the importance and value of all people in America’s society, the ADA protects the access of all people to public services and employment opportunities. Valley Transportation Authority (VTA) strives to make all of its transportation services, information and employment opportunities available and accessible to many diverse communities within Santa Clara County and the San Francisco Bay Area.

What the ADA Requires of VTA Transportation Services:

VTA’s services must be accessible to people with disabilities consistent with specific guidelines as set forth in the ADA regulations. This means that transit buses, light rail vehicles, and transit facilities must accommodate people with disabilities by incorporating design elements that improve transit usability. For example, people who use wheelchairs must be able to board buses and light rail vehicles, and effectively use transit facilities to access these services. This requires the presence of lifts, ramps and other station or bus stop design features in order to ensure access to the transit services. Bus and light rail operators are also required to provide assistance to people who choose to use such boarding devices. Announcing key destinations, bus stops and light rail stations is required to better orient and assist people with visual disabilities.

For more information about accessible features of VTA’s Bus and Light Rail services, contact us at:

VTA Customer Services
3331 North First Street, Building B
San Jose, CA 95134-1906
Telephone: (408) 321-2300
TTY Only (408) 321-2330

Let our Information Service Representatives be your direct line to everything you need to get around the County.


Any information or documents that VTA makes available to the public must also be available in accessible formats. Information about bus and light rail services such as schedules and destinations are available by contacting VTA Customer Service.

Accessible documents are available upon request in various formats such as Braille, computer diskette, cassette tape or via email by contacting us at:

VTA Board Secretary’s Office
3331 North First Street, Building B
San Jose, CA 95134-1906
Telephone: (408) 321-5680

Employment Opportunities:

VTA makes reasonable accommodations for people with disabilities to ensure the accessibility of VTA’s employment recruitment, application and selection process. Upon request, accommodations are provided to people who need assistance in obtaining position availability information, completion of employment applications, position testing and interviewing processes. For more information about employment opportunities and accommodations for people with disabilities, contact us at:

VTA Personnel Department

3331 North First Street, Building B
San Jose, CA 95134-1906
Telephone: (408) 321-5755
(TTY only): (408) 321-2330

ADA Grievance Procedure

The ADA prohibits discrimination against people with disabilities in the provision of VTA’s transit services, public information, and employment opportunities. Any person with a disability who believes that she/he has been discriminated against in any access to VTA’s transit services, public information, or employment opportunities may file a grievance with VTA’s ADA Compliance Officer by contacting us at:

VTA Office of Civil Rights and Employee Relations

Attn: ADA Compliance Officer
3331 North First Street, Building B
San Jose, CA 95134-1906
Telephone: (408) 321-5600

For More Information About the ADA

Contact the U.S. Department of Justice (DOJ) or call the DOJ ADA Information Line at:Telephone: (800) 514-0301
Hearing Impaired (TTY only): (800) 514-0383

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Notices & Service Alerts

Last update: 05/03/2016

Cinco De Mayo Week Reroutes: As needed, between Thursday May 5th - Sunday May 8th

Reroute of Line 35: in Palo Alto due to May Fete Parade 5/7

Reroute of Lines 23 & 323: due to Hola 5K Run 5/7

Temporary Bus Stop Relocation - Santa Clara @ First Street: