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Deaf and Hard of Hearing Resources

Deaf and hard of hearing symbols

 

Sign Language Interpreting

 

Please contact the D&A Office directly if you wish to request a sign language interpreter or other accommodations for a Stanford faculty or staff member, or for a University-sponsored event (i.e. speaker).

Deaf Services of Palo Alto
Cell and text: (650) 856-9262
page@dspa.org
Contact: Janet Nystrom (director)
P.O. Box 60651
Palo Alto, CA 94306

Bay Area Communication Access (BACA)
American Sign Language, tactile interpreting and CART services available.
Voice: (415) 356-0405
TTY: (415) 356-0376
bacareq@bacainterp.com
Website
443 Tehama St.
San Francisco, CA 94103-4111

Communication Access Realtime Translation (CART)

CART providers convert spoken word into instant text in realtime format typically via a laptop or television screen. This service  is generally utilized by individuals who are hard-of-hearing or deaf and not familiar with American Sign Language (ASL). Please contact the D&A Office if you wish to request in-person CART services or for a list of local CART providers.

Video Remote Interpreting (VRI) & CART Remote Interpreting

ONE INTERPRETING
1-877-4MY-TERP
request@oneinterpreting.com
Website

Please contact the D&A Office for more information about requesting VRI or remote CART services.

Telecommunication

Teletypewriters (TTYs)

A teletypewriter (TTY), also referred to as a Telecommunications Device for the Deaf (TDD), is used by people who are deaf or hard of hearing to communicate by telephone. A TTY is equipped with a small keyboard and display monitor which allows users to communicate by typing their message. The following University offices have a departmental TTY and the phone numbers and maps for these locations are listed below:

Office of Accessible Education
Voice: (650) 723-1066
TTY: (650) 723-1067
MAP

Diversity and Access Office (ADA Compliance)
Voice: (650) 725-0326
TTY: (650) 723-1216
MAP

Please contact Sheila Sanchez with any telecommunication complaints or concerns.
 

Third-Party Communication

California Relay Service (CRS)
Voice: (800) 806-1191
TTY: (800) 806-4474

The 24-hour California Relay Service (CRS) allows hearing individuals to communicate with deaf or hard of hearing individuals. CRS operators transmit spoken and typed messages between TTY and voice callers, allowing people who use TTYs to communicate with other telephone users who do not have TTYs, and vice versa. Relay operators receive calls, speak the typed portion of the call to the non-TTY user, and type the spoken portion to the TTY user.

Voice to TTY: (800) 735-2922
If you don't have a TTY and want to call someone who does, call (800) 735-2922. Tell the operator the number you are calling. The operator will dial your call, then read to you what the TTY user types and type to them what you say.

TTY to Voice: (800) 735-2929
If you have a TTY and want to call someone who doesn't, call (800) 735-2929. Similarly, the operator will assist in placing the call, and will transmit information by either typing or speaking to the parties involved.

CRS operators can also facilitate conversations for individuals with speech impairments through Voice/Hearing Carryover (VCO/HCO). The individual with normal speaking ability should converse as usual by directly addressing the speech-impaired individual who would then converse by typing their part of the conversation and the CRS operator would then read it aloud to the other party.

For more information about accommodations for individuals with speech and/or hearing impairments, contact CRS customer service:
TTY: (800) 806-4474
Voice: (800) 806-1191

Portable Assistive Listening Devices (ALDs) at Stanford

Diversity and Access Office

Portable ALDs available for loan for use in classrooms and small meetings.
Voice: (650) 725-0326
TTY: (650) 723-1216
Mariposa House
585 Capistrano Way
Stanford, CA 94305-8230

Stanford Event & Labor Services

Memorial Auditorium has a built-in capacity for use of ALDs. Other buildings with sound systems that have the capacity of installing ALDs on a temporary basis include Dinkelspiel, Annenberg, Cubberly and Kresge Auditoriums. Call Event Services at the number below or email Ray McKee (below) to request use of ALDs. As a general rule, three or four days notice (preferred) would give Event Services ample time to set up; at the very minimum, one day advance notice is required.

Ray McKee (audio visual supervisor)
(650) 723-2285