Implementing an Accessibility Policy: An Insider's Guide

Educause article about lessons from UC Berkeley's team in implementing accessibility across campus:

Implementing an Accessibility Policy: An Insider's Guide

Abstract:

To successfully access website and application information, people with disabilities depend on technologies that adhere to specific design principles and standards that can increase usability for everyone. The Web Accessibility team at the University of California, Berkeley, has tested hundreds of websites and learned many lessons about how to implement and sustain accessibility efforts.