HIPAA: Training Troubleshooting

Windows and Mac OS X:

• Ensure either pop-up blockers are turned off or set to allow pop-ups from the Axess or LawRoom websites
• Ensure that Adobe flashplayer is the most recent version and working correctly. Visit this Adobe site for information on your flashplayer version.
• This Adobe site will allow you to download the most recent version of flashplayer.

If you are having problems logging into the LawRoom site:

• Double check you are using the LawRoom login and password that was emailed to you.
• If you can’t find or deleted the email from LawRoom that includes your log-in information, Click on this link to go the LawRoom site and then click on "forgot ID/PW" button.
• If you still have technical difficulty with the online program: Click on "ASK" across the top menu bar of the online program, contact LawRoom directly at admin@lawroom.com, or call 1-800-652-9546, extension 0 and leave a message.

If you are having problems logging into the Axess website & STARS:

• Double check you are using your SUNet ID and SUNet Password.
• You can check the status of your SUNet ID and reset the password at the SUNetID.stanford.edu website.
• If you still have a problem logging in, please contact your HIPAA Lead or manager.

If you are having problems with the training content:

• Try restarting your device
• Do not run any other programs while running the training program
• Double check that your device meets the technical requirements
• Contact your local computer desktop support staff