Desktop Requirements

Supported Browsers

In general all current and first prior versions of the following browsers are supported.  We recommend you use one of the following:

  • PC
    • Firefox
    • Google Chrome
    • Internet Explorer is not supported by CT4.  Please install the latest version of Chrome or Firefox.
  • Mac
    • Safari
    • Firefox
    • Chrome

ChemTracker 4

  • Most “standard” browser installations will run CT4 with no modifications. However, if there are any issues, check the following:
    • Allow Caching
    • Allow cookies from CT
    • Enable JavaScript
    • Allow ChemTracker pop-ups
    • If prompted by Safari, allow 50 MB space for ChemTracker
    • Turn off private browsing if it is on

CT4 Downloading into Excel

If you plan to use CT4’s download to Excel functionality you may want to check your version of Excel. ChemTracker 4 is designed to work with Excel that accepts .xlsx files so that it can preserve special characters.

  • PC:
    • Use Office 2010 or Office 2012
    • If you use Excel 2007 or earlier and do not want to upgrade, you have a few options.
      • You can download a free version of Apache Open Office (Calc is the spreadsheet application) from’s spreadsheet program, Calc, is capable of opening .xlsx files. In addition to being able to open Excel 2007 files, you will also be able to edit, save, and print them.
      • If you do not currently have Excel 2007, download the .XLSX file viewer from Microsoft. This Excel viewer allows you to open .xlsx files, even if you do not have a copy of Microsoft Excel 2007 installed on your computer. Bear in mind that you cannot make changes to the file, but you will be able to view and print .xlsx files easily enough.
      • If you have an earlier version of Excel (Excel XP or Excel 2003), update your version for compatibility with the .xlsx file format by downloading and installing the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007. This update will make it possible for your current version of Excel to open, edit, save, and print .xlsx files. Not only will you be able to open .xlsx files, you will be able to work with them! This is the best option for users who currently use Excel XP or 2003.
  • Mac
    • Mac: Office 2008, Office 2011 or iWork 2011
    • You can also download a free version of Apache Open Office from OpenOffice’s spreadsheet program, Calc, is capable of opening .xlsx files.

Version 1: Regulatory Reports

  • V1 uses a version of Excel that supports .xls files (including versions of Excel that support.xlsx files)
  • For regulatory reports available as pdf files, Adobe Acrobat Reader is required.



If you have further questions, please contact your local technical support.

revised 10/7/14