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Issues accessing email and calendar from mobile devices

May 22, 2015

Dear Stanford mobile device user community,

During a planned upgrade to Stanford’s Mobile Device Management system (AirWatch) on the morning of May 22nd, your mobile device may have been disconnected from Stanford email, calendar and contacts. We apologize for this, and we assure you that no data has been lost.

You will need to re-enter your Stanford password in order to reload the data to your mobile device. It may take a while to fully resynchronize your data, so we recommend connecting to a WiFi network to expedite the process. You can re-enter your password on Apple devices under: Settings --> Mail, Contacts, Calendars --> Stanford Mail --> Account --> Password.

If you need additional assistance, please contact the Service Desk at 725-HELP (4357) or submit a help request at