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Call Recording

Call recording systems provide call and operation control centers with the ability — critical for health care organizations —  to monitor and record phone calls.

The service helps ensure quality control, verify orders, reconstruct incidents, and ensure regulatory compliance. University IT's Call Recording service is available for both Avaya and legacy TDM phone service.


  • Uses standard .wav file format for recording purposes
  • Call recordings and .wav file are easily accessible 24/7 via a secure PC client
  • Extensive reporting capabilities
  • Ability to monitor calls in real time for quality control purposes
  • HIPAA compliance

Getting started

The Call Recording service is available by subscription. To learn more about the Call Recording service, submit a HelpSU request; choose Request Category: Billable Services and Request Type: Call Recording. To subscribe to the service, go to

Last modified December 9, 2015