Who We Are
What We Do
We are a team with over 80 years of collective experience managing and developing integrations and client solutions for Stanford University. Our team is responsible for the ongoing support of numerous tools and integrations used across campus. These tools support various business functions. In order to successfully support many of these tools, we are required to intimately understand the underlying business processes and terminology behind the tools themselves e.g. security best practices for door hardware, network infrastructure and routing, and voice systems phone number management.
A handful of the tools that we support are Commercial Off-The-Shelf (COTS) applications that have been tailored to meet the needs of Stanford University. We have also developed numerous tools where an affordable tool does not exist or does not meet the needs of the university. Our team splits their time developing and implementing new or upgraded solutions and the balance of the time is spent performing the operational functions required to support our tools and maintain high uptime percentages.
|Programming Languages, Web Technologies and Authentication
Integrated Access Control
Lenel OnGuard is software that enables access control, alarm monitoring, digital video, intrusion detection, asset tracking, information security integration, credential production, and employee and visitor management functionality.
CSGold is software that enables access to a variety of facilities and services across the Stanford campus via the Stanford ID Card. Those services and facilities include access controls to doors buildings and rooms as well as the ability to purchase at Residence Halls and participating campus cafes, vending machines, as well as copying and printing machines in the libraries.
- Additional Information
- For more help with the Photo Submission Tool, please submit a HelpSU request.
A new service to Stanford, we have recently implemented a video management system in the following locations: Windover, Anderson Art Center, Forsythe Hall, NDCCH, and the Stanford Research Computing Center to name a few. The intent of video surveillance on campus is to monitor locations such as data centers and facilities containing high value assets . The video management system is integrated with Lenel Access Control system.
Card services custom applications
Batch Access Level Assignment Tool is used to support onboarding of buildings or batch changes to building assignments. It empowers building managers with the ability to batch assign or de-assign access in the Lenel OnGuard system.
- ID Card Photo Submission tool
- For more help with the Photo Submission Tool, please submit a HelpSU request.
Communications, Networking and Voice Support
Stanford Network Self-Registration (SNSR) is a tool which allows for user registration of devices onto the Stanford Network. Registration takes place via a web application SNSR followed by a client Stanford Network Registration Tool (SNRT). The product is available on both the wired and wireless networks. This product is a collaborative effort across University IT, including Networking, Desktop Systems, ISO, and Integration and Client Solutions. We are responsible for development, integration, deployment, and support of the tool into Stanford's environment.
SIPdb is a tool used as a central point for phone number and phone related data management, automated provisioning, and call reporting. It acts as an integration point between order processing and VOIP systems, and it also acts as a reporting source for a variety of telephony related information. This tool is developed in Python and integrates with OrderIT for the purpose of provisioning phone numbers on campus. This tool also integrates with the Voicemail Password Reset tool.
Voicemail Reset Portal
Leveraging the Movius API, we have released an administrative tool to assist in self service voicemail password password resets. The tool is not currently available for all users due to the data in the disparate phone systems and the construct on how phone numbers are owned. The tool greatly improves logging and allows a large population of users the ability reset their passwords.
Voice Data Warehouse
COMING SOON! We are currently working on a solution to provide metrics and trending on voice services. This will become the foundation for the post call; survey service below.
Post Call Survey Service
COMING SOON! We are currently working on a post call survey solution. A Post Call Survey takes place after normal call treatment. It is typically used to determine whether customers are satisfied with their call center experiences. This service will allow you to configure a call flow that, after the agent disconnects from the caller, optionally sends the call to a Dialed Number configured for a Post Call Survey.
Proactive Outreach Manager
COMING SOON! We are currently building bench strength in developing Proactive Outreach Manager campaigns. POM campaigns combine SMS, email, and phone-based campaigns that they will remember—and respond to.
Call Center Dashboard
We support a custom solution that displays call volume metrics in our Service Desk and Operator Services Center.
Sentinel is a tool that is used by our IT Operations Center. This tool, written in Node.js aggregates and displays alert information received from about 20 monitoring subsystems which in turn monitor about 1000 servers, 5000 doors as well as some networking devices and UPS's. This tool is critical for after hours support and links our IT Operations Center technicians to procedures that empower them to support hundreds of services.
Integration Development and Support
Campus Emergency Notification (AlertSU): We provide integration support for the AlertSU/campus mass notification and the processing of contacts from outside Stanford's network.
Campus Maps API (LBRE)
COMING SOON! We are currently working on development in support of the Gateway API that integrates with LBRE’s Marguerite system for the Parking and Transportation Group.
We developed and support the integration between SNSR and Cloudpath to deliver certificates to endpoints.
We currently support (in partnership with VPTL) the integration between CSGold and uniFLOW which allows students to print using their Stanford card plan and Academic Computing's proposed centralized print solution.
We currently support (in partnership with R&DE) the integration between CSGold and Revel Point of Sale Systems to allow transactions from our dining and point of sale systems to debit stored value on the Campus ID card.
Lenel/25 Live Integration
COMING SOON! We are currently partnering with the Registrar's office to develop an integration between the campus's 25 Live application and the Lenel application to streamline the student experience in accessing classrooms.
We currently support (in partnership with R&DE) a real time integration that grants door access to student residences based on the Residential & Dining Enterprises housing contracts.
Tessitura Authentication Integration
We provide ongoing authentication support for Stanford Ticket Office Tessitura system.
Aperture is an application for data center facilities management. Aperture provides asset management, a way to document the floor layout and what is in each rack, forming an important database of details needed for efficient operation. It is a consolidated, web-based platform that stores data being collected by many Computing Services workgroups for inventory of all passive and active equipment that is hosted in the IT Services-managed spaces.
- For more help with Aperture, please submit a HelpSU request.
Metrics and Monitoring Dashboard are available on the IT Metrics dashboard. The Status and Metrics "traffic lights" on the University IT home page indicate the availability of key systems. In this program, gadgets are real-time graphical representations of metrics. They can be grouped into a dashboard,which is simply a container, and displayed on your browser screen. Integration and Client Solutions provides development and maintenance support for many of the monitoring gadgets made available on the campus dashboard.
Salesforce is the CRM platform that allows UIT business partners a solution to track client needs.
- For more help with Salesforce, please submit a HelpSU request.
Unanet is the web-based time tracking tool that IT Services uses internally to track staff work time. The organization uses the data collected for two purposes: Accurately set rates for services and accurately report on staff resources supporting projects.
Legend: High Risk , Medium Risk , Low Risk as defined by the Information Security Office.
Certifications and Credentials
Some of the services we support require certifications are maintained and current.
Digital Video: Lenel Certified Expert
Certified Scrum Master
For additional details about Integration and Client Solutions, contact Anne Pinkowski.