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Mobile Device Repair

Option 1: Apple Care+
AppleCare+ for iPhones provides coverage for up to two incidents of accidental damage from handling. Each incident is subject to a $79 service fee plus applicable tax.  It is at your department’s discretion to cover payment/reimbursements made via PCard or personal Credit Card.

All Apple Care+ Repair Requests must be made through Apple.  To file a claim, call (800) 275-2273 or visit the Apple Store Genius Bar.  For your convenience, the nearest Apple Store is located at the Stanford Shopping Center near Nieman Marcus (650) 798-6180.  To confirm that Apple Care+ was purchased for your device, use the button on the right side of this page.

Note:  Before bringing in your device, it is recommended you back up your device’s data.

Option 2: iCracked
University IT has partnered with Bay Area startup iCracked to provide iOS and Android Mobile Device Repair services to the Stanford community. iCracked's technicians (iTechs) will come to your office, home, or other location to repair your mobile devices. Don't replace it, repair it — at a fraction of the cost.

iCracked services include:

  • Screen repair
  • Microphone/speaker problems
  • Water damage repair
  • Battery replacement
  • Button repair

All iCracked Repair Requests must be made through the iCracked form, using the button on the right side of this page. Mobile Repair requests via HelpSU will be automatically referred back to the iCracked form.

Note:  Repairs completed by iCracked will void any existing Apple Warranty (standard or AppleCare) associated with the mobile device. 

Option 3:  Order a Replacement Device
Have your Admin/Department Contact place an order in OrderIT for a new replacement device.  For more information, use the button on the right side of this page.

Last modified July 24, 2015