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Set the Media Player for Online Voicemail

Stanford University and School of Medicine

We recommend QuickTime Player (Windows and Macintosh) or Windows Media Player (Windows) as the default media player for use with Stanford Voicemail .wav files. Do not use iTunes to play your .wav file messages: it saves your voice messages to your music library — whether you intended to save those messages or not — and commingles them with your music files.

Note: There is a known issue with the QuickTime plugin in Firefox truncating messages after seven to ten seconds. This happens both on Windows and Mac versions of Firefox. We recommend using the QuickTime Player rather than the plugin.

Here's how to set up the default player for your .wav files.


  1. Right-click any .wav file.
  2. Select Properties.
  3. Click the General tab.
  4. Click Change.
  5. Select QuickTime Player or Windows Media Player.
  6. Click OK to close the Open with window.
  7. Click OK to close the Properties window.


  1. Control-click a .wav file.
  2. Select Get Info.
  3. About halfway down the Info window, click the Open with: arrow if necessary.
  4. From the menu, select QuickTime Player.
  5. Click Change All.
  6. When prompted to change all similar documents (WAVE audio files), click Continue.
  7. Close the Info window.
Last modified July 5, 2012