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Please contact Customer Service at 650-329-2161 if you need any assistance.
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Community Earth Day festival and 5K fun run/walk to raise awareness about water resources, conservation and a healthy planet!
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This routine safety check is conducted every year out to ensure the safety of all who live and work in Palo Alto.
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Utility ranked third out of more than 300 utilities nationwide for 2015!
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Sign the pledge to conserve water through the end of April at mywaterpledge.com and help Palo Alto win the national competition!
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Palo Alto businesses are honored for high energy efficiency achievements!
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Find out more about tree care, sustainable landscaping, home composting, attractive alternatives to lawns and more. Take a tour of one of our open houses or the Wastewater Treatment Plant and join us for the Great Race for Saving Water!
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| Utility is recognized for second year in a row for demonstrating how trees and utilities can co-exist for community and citizen benefits.
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Introducing new programs, tools and incentives to make saving energy personalized and no hassle. Palo Alto customers can help the City win the prize for an efficient, eco-friendly and carbon free future.
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With support from the Clean Coalition, the City of Palo Alto creates a new model for deploying local renewables on municipal properties.
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The City has over 125 MW of solar power commitments throughout California, including five new solar power purchase agreements the City has signed over the past few years. By the end of 2016, all five projects should be online. At that point, solar energy will supply about one-third of Palo Alto’s total electricity needs on an annual basis.
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Be prepared for outages with these tips. Also, receive notifications on emergencies impacting your neighborhood via AlertSCC at http://www.alertscc.com/.
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Callers posing as Palo Alto Utilities making cold calls. If you receive a call, report it to the police at (650) 329-2413!
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Project will be first to participate in Palo Alto's CLEAN feed-in tariff Program.
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Trees are stressed by drought throughout Palo Alto, and the City is taking action to prevent a catastrophic loss of our urban canopy.
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City of Palo Alto Utilities crews are providing restoration assistance for damaged power generating facilities, transmission lines and distribution lines, other power equipment impacted by the Northern California wildland fire.
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Contact us to request an electrical safety demonstration for your classrooms.
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Palo Alto has done a great job in its water conservation efforts, and through its diligence, the community has cut water usage more than 33 percent compared to 2013 levels. While we need to conserve water, doing so may be impacting the City's trees, which are showing signs of stress.
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Through Home Efficiency Genie, a Palo Alto homeowner can schedule a discounted assessment with the program’s specially trained building science expert. These experts can help residents learn cost effective ways to improve their home’s comfort, efficiency, health, indoor air quality, building durability and value.
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Palo Alto 311 has been updated to include an option for water waste reporting.
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The City of Palo Alto Utilities (CPAU) scored top marks again in a nationwide survey of utility customers for large business customer satisfaction.
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Palo Alto is among a select number of communities across the nation leading the way on energy efficiency.
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PaloAltoGreen Gas is the First Green-e Climate Certified Natural Gas Offset Program Offered by a Municipal Utility
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Beware of fraudulent phone calls from scam artists claiming to be from the Utilities Department! Never provide payment or personal information over the phone. Hang up and call us at (650) 329-2161 to verify your account status if unsure.
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FOG can clog pipes and damage property - Ensure that you are disposing of it correctly.
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City of Palo Alto Utilities is awarded Public Power Utility of the Year. Palo Alto Utilities has a long history of providing innovative and progressive programs on the cutting edge of environmental sustainability. Forward-thinking community support for renewable energy has encouraged development and growth of our comprehensive solar electric programs.
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PHASE 3 expected to finish this summer---see how the new LED street lights are transforming our town!
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A garden planted by community volunteers which showcases sustainable landscape principles for maximum environmental benefits.
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Your City Utilities were given the American Public Gas Association award of excellence in consumer education. Now test your knowledge of gas safety!
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A group of young Chinese students were hosted by Palo Alto Utilities for an exciting morning of environmental education.
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New contracts for 182.5 Gigawatt Hours of clean, green electric power send City full steam ahead down its path to a carbon-free future.
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Top national rankings for renewable and solar programs follow City's recent move to a carbon neutral electric plan.
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Celebrate the Earth all the time! See the community's progress on our Climate Protection Plan and find links to events, programs and services you can take advantage of now!
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Save water for all of our futures. Find out how your water use compares with others.
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Stay comfortable and save energy with these tips.
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Over 16,000 residents made the pledge to be more efficient.
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How we can help you at home.
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As a renter, you can't make major upgrades to your home. How do you save water and energy?
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Your City Council voted for a Carbon Neutral Electric Resource Plan--an important step down the path to a healthier planet.
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Find ways to save on your Utility bills!
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Now that cold weather is here, use as many of these tips as possible to stay warm and save on natural gas!
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Before clearing a clog in your sewer service, call (650) 496-6995 to have the City check the line for a crossbore. This safety service is provided 24/7.
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Hot summer days are the perfect time to consider giving your landscape an irrigation make-over.
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Curious on how the City of Palo Alto Utilities' electric rates compare with others?
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California's severe drought continues. Emergency water use restrictions are in place for Palo Alto. Get current information here.
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Click here for more details on PG&E project activity in Palo Alto.
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4.3 megawatt project expected to generate clean energy to power nearly 2,600 local homes annually.
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Trees and power lines can co-exist! If you have a private tree conflicting with power lines, you have several options, including possible free removal and rebates for replacement.
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Unfortunate water main break made this action unavoidable.
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El Camino Park will be closed for construction of a new underground reservoir and well for our emergency water supply; park renovation will follow, with full restoration of site by late 2015.
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Every year in May, the Utilities Department needs access to your meters to conduct its mandatory annual meter-reading audit on households where customers usually self-read the meters.
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Get information on major planned outages and why they are necessary.
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Since July 2011, the Utilities Department has been actively implementing the next phase of its gas-sewer crossbore inspection program.
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Learn more about the City of Palo Alto's partnership with the federal Environmental Protection Agency's Responsible Appliance Disposal program and view the 2010 report.
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By making a voluntary donation via your utilities bill you can help your Palo Alto neighbors who are experiencing an unexpected hardship and can't pay their bill.
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State law mandates how customers who have solar electric or PV systems get credited for their system's generation. Let us know how you wish to receive this credit.
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It's never been easier to have a beautiful, water efficient garden--Be Bay-Friendly!
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Updates on water service disruptions.
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Get info and be a volunteer test site for Utilities' programs to monitor the levels of lead and copper in Palo Alto's water supply.
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Own an Eichler? Here are some Eichler applicable rebates, tips and resources.
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Find out how to avoid wasting energy through "phantom loads" and how much energy your video game console uses when it is OFF! Did you know that your set-top cable box uses as much energy as your refrigerator?
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National rankings show Palo Alto is again among the top utilities nationwide for solar electric installations.
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Handy listing of days and times.
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Find out how much energy you are using and SAVE!
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Protect yourself from solar and energy efficiency scammers; use our contractor certification program at www.egia.org/paloalto or look here for more information.
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Interested in upgrading your home? Questions about the Energy Upgrade California program? We have answers here.
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Every year there is work on the water supply system, typically in January. During this time, there may be a slight and temporary change in your water. This will not impact its safety or quality.
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Getting ready for an earthquake
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A Guide To Prevention and What To Do If You Are a Victim
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Most gas pipeline repair and replacements do not require a disruption in service.
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Find out more about the meter-reading schedules and options.
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A beautiful, healthy space for the whole community to enjoy.
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Ways to prevent sewer backups and avoid expensive emergency plumbing.
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Check out Meeting Agendas and Presentations here!
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The City of Palo Alto Utilities is currently working on developing a new and improved online customer portal for viewing and tracking energy and water use.
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Videos, games and other delights to educate young people about utilities conservation and safety.
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Find out about our financing program for residential efficiency programs.
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See information about your utility bill and usage online.
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