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Report Crimes: Email or Call 1-866-DHS-2-ICE

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General Contact Information

U.S. Immigration and Customs Enforcement (ICE) is headquartered in Washington, D.C. See below for contact information.

bullet Report Crimes, Suspicious Activity and Suspected Child Exploitation of Missing Children

By Phone:
(866) 347-2423
(U.S. and Canada)
(802) 872-6199
(Other Countries Across the Globe)
(802) 872-6196
TTY for hearing impaired only || TTY para personas con discapacidad auditiva solamente

bullet Detainee-Related Information

ICE ERO Detention Reporting and Information Line >

Live, trained operators are available Monday through Friday (excluding holidays) from 8:00 a.m. to 8:00 p.m. (Eastern Time)


Detainee Locator >

You can locate detainees in ICE custody by using the Online Detainee Locator System.

Detention Facility Locator >

Detainee Health Care Program >


Contact Leadership

To contact ICE Leadership:

Write to:
U.S Immigration and Customs Enforcement
500 12th St., SW
Washington, D.C. 20536

To contact DHS Leadership:

Write to:
Department of Homeland Security
Washington, D.C. 20528


Law Enforcement Support Center

The LESC, located in Williston, Vermont, operates 24 hours a day, 365 days a year. For information on how to access the Law Enforcement Support Center via NLETS, direct inquiries to:

LESC Computer Services Division
188 Harvest Lane
Williston, Vermont 05495
(802) 872-6050 or via the NLETS Administrative Message (AM) to VTINSO7SO

Contact an ICE Program or Office

  • Export Enforcement Coordination Center: North America: (866) 347-2423, International: (802) 872-6199
  • Freedom of Information Act (FOIA) Office: 
    • Telephone: (866) 633-1182
    • Fax: (202) 732-4265
    • Email: ICE-FOIA@dhs.gov
    • Mailing Address (U.S. Postal System and all overnight mail/FedEx): U.S. Immigration and Customs Enforcement, Freedom of Information Act Office, 500 12th Street, S.W., Stop 5009, Washington, D.C. 20536-5009
  • Office of Diversity and Civil Rights (ODCR):
    • Mailing Address: ICE Office of Diversity and Civil Rights, 500 12th Street, S.W. Stop 5010, Washington, D.C. 20536-5010
    • Telephone: (202) 732-0111, Fax: (202) 732-0104, Complaint Hotline: (202) 732-0192/0193
      • Jurisdiction: All employees, former employees, and applicants for ICE employment.
      • If you wish to file a complaint, you must initiate contact with ODCR within 45 days of the date of the alleged discriminatory action or the date you first became aware of the action.
    • Disability Employment Program: For further clarification, email Lynn Dickson, Disability Program Manager or ICEReasonableAccommodations@ice.dhs.gov.

  • Office of Human Capital: (202) 732-4715
  • Office of Policy:
    • Mailing Address: ICE Office of Policy, Potomac Center North (PCN), 500 12th St., NW, Washington, D.C. 20024
  • Office of Professional Responsibility (OPR): 
  • Office of Public Affairs (OPA): For media inquiries about ICE activities, operations or policies, contact OPA at (202) 732-4646.
  • Office of Information Governance and Privacy (IGP): For questions about privacy at ICE, or to submit a privacy complaint concerning an ICE program, policy or action, contact our office at:
    • Email: ICEPrivacy@ice.dhs.gov
    • Mailing Address: Office of Information Governance and Privacy, Office of the Director, U.S. Immigration and Customs Enforcement, 500 12th Street, SW, Mail Stop 5004, Washington, D.C. 20536-5004
  • Student and Exchange Visitors Program

National IPR Coordination Center

You may call the National IPR Coordination Center at 866-IPR-2060 or file a complaint referral form.

Petition ICE to Address an Information Quality Issue

Information Quality is unique in its scope in that it includes influential scientific, financial, and statistical information (not operational information such as agency street address, contact information, typos, etc.). If a Federal agency releases influential scientific, financial, or statistical information to the public, and a person or persons deem it erroneous, then the person/persons may petition the government to correct the error. Visit the ICE Information Quality Standards page for more information.

Report a Website Error or Technical Problem

Use the following link to report technical errors found on the ICE.gov website: Submit website errors to Webmaster

Freight or Mail to ICE

Freight Delivery Instructions

Vehicles transporting freight destined for ICE Headquarters (HQ) Facilities in Washington, D.C. or Arlington are required to undergo security inspections at the Federal Protective Service (FPS) Vehicle Inspection Facility (VIF) prior to making a freight delivery.

Freight delivery vehicles must arrive at each destination with a FPS seal attached. All HAZMAT vehicles must be processed through the VIF. In instances where there are multiple DHS-HQ destinations for one vehicle, the driver will be issued multiple seals at the VIF. All commercial delivery services such as FEDEX, UPS, DHL, are not permitted to make deliveries directly to ICE-HQ Facilities located in Washington, D.C. or Arlington.

The VIF is available for inspection of vehicles carrying DHS freight between the hours of 5:00 am to 5:00 pm daily M-F. The VIF is also available from 5:00 am to 1:00 pm on Saturdays. The VIF is located at 300 12th Street Southwest on the corner of 12th & C Street Southwest Washington, D.C. Delivery vehicles will also be subjected to explosive detection dogs at the Government's discretion. Make sure the freight invoice has special instruction for delivery through the FPS facility to final destination.

Mail Delivery Instructions

Mail deliveries using the US Postal Service or a commercial express package service provider such as DHL, UPS, or FedEx should be addressed to the recipients name and mail stop as displayed below.

Note: commercial ZIP codes indicated by the U.S. Postal Service and online mapping tools like MapQuest, Yahoo! Maps, and Google Maps do not provide the accurate ZIP code for delivery of government mail. It is important to use the government shipping facility ZIP code, not the commercial delivery ZIP code. For example, the commercial ZIP code for ICE headquarters is:

500 12th St, SW
Washington, D.C. 20024

However, the government ZIP code for ICE is:

500 12th St, SW
Washington, D.C. 20536

Use the government ZIP code for deliveries to government facilities.

Last Reviewed/Updated: 11/02/2020