Financial Assistance

There are a variety of financial assistance options available if you are uninsured or underinsured. We will assist you in determining if you qualify for financial assistance or if there are programs available that may help pay for your medical services. Additional information and/or a statement of charges for services rendered by the hospital/physician may be obtained by calling the number listed below.

  • Please notify us if the patient has health insurance coverage, Medicare, Healthy Families, Medi-Cal, or other coverage.
  • If the patient does not have health insurance coverage, he or she may be eligible for Medicare, Healthy Families, Medi-Cal, California’s Children’s Services, or charity care.
  • Patients may obtain applications for the Medi-Cal program and the Healthy Families Program by calling the customer service number listed below. If the patient does not indicate coverage by a third-party payer or requests a discounted price or charity care, the hospital will provide these applications prior to discharge for inpatients or to patients receiving emergency or outpatient care.
  • Financial assistance applications (Financial assistance form English / Financial assistance form Spanish PDF) are available in all clinics, Patient Admitting areas, Stanford Children’s Health Office of Patient Experience department, and our website or by phoning Customer Service at (800) 308-3285. Once we receive your completed and signed application we will review the information to determine what assistance may be available to you and notify you of the outcome within 10 business days.
  • Patients who qualify may receive assistance with hospital bills for services provided by Stanford Children’s Health and physician bills for physicians employed by Stanford University. Services may include inpatient and outpatient care, emergency services, co-pay and deductible amounts, non-covered charges, denied days and stays, and other special circumstances. Elective services may be covered for patients in the communities we serve if those services are determined to be medically necessary by the Stanford Children’s Health or Medical Staff and/or when the provision of services supports the teaching and research missions of the institution.
  • If the patient lacks, or has inadequate, insurance, and meets certain low-or moderate-income requirements, the patient may qualify for discounted payment or charity care. (Financial assistance charity care policy PDF)

Customer Service 

Phone: (800) 308-3285

Mail Your Completed Application To:
Patient Financial Assistance
Stanford Children’s Health
4700 Bohannon Dr. #270
Menlo Park, CA 94025-9840

Fax: (650) 497-8610 or Email:

State and federal law require debt collectors to treat you fairly and prohibit debt collectors from making false statements or threats of violence, using obscene or profane language, and making improper communications with third parties, including your employer. Except under unusual circumstances, debt collectors may not contact you before 8am or after 9pm. In general, a debt collector may not give information about your debt to another person, other than your attorney or spouse. A debt collector may contact another person to confirm your location or to enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission by telephone at 1-877-FTC-HELP (382-4357) or online at Nonprofit credit counseling services may be available in the area.