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Customer Service Strategies (Part 1)

This interactive course offers practical, positive customer service strategies for working with customers in a variety of university situations.

In this session, you will learn to:

  • Define customer needs
  • Build appropriate relationships, whether for quick transactions or ongoing relationships
  • Manage expectations
  • Handle complaints
  • Tactfully say no or deliver bad news
  • Work skillfully with difficult customers

$75 course fee. Instructor: Debby Seaman, Foothill-DeAnza Community College

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Audience: 
Administrative Professional, Aspiring Leader, Financial Analyst, High Performer, Lifelong Learner, Project Manager