What People Are Saying…

Tweets about the book

Gillian Rode
@gillianrode

Thanks for highlighting DEO's project work @work_matters in #scalingup #MOOC final. Really enjoyed your book and the @StanfordBiz class!

Christian Varón
@ChrisVG7593

How you could measure uncertainty innovation ( competitive advantage)in launching a new product and not reach a clusterfug ? #Scalingup

Denisse Baqué ◢ ◤
@denissebake

I'm watching @work_mattters live broadcast on @Ustream! Come and join us t.co/x4x00dvvS4! #scalingup @stanfordBiz

Ralf Lippold
@RalfLippold

#scalinguplive in just about five minutes starting by @ScalingUpMOOC #ScalingUp - cc @Dilrukshi_ISaC @anishmohammed @cblanchardx

Matt Horsley
@Horsley_ML

@work_matters I'll be looking for you to apply this insight in the #scalingup webinar today.

Solver México
@solvermx

Lleva a tu empresa al siguiente nivel #scalingup con #bi360 de @solvermx @SolverUSA t.co/lbvzZZqzr8

Retweeted by Jim Hummer

Sonia Grebenisan
@sgrebenisan

"Pattern recognition is the skill most linked to success in any field." @thegrowthguy #ScalingUp // #entrepreneur #success #GrowthHacking

Sofia Macias Liceaga
@sofimaciasl

Si la cabeza de un negocio no evoluciona tampoco evoluciona la empresa - #ScalingUp @capitalemprende t.co/SzGHfbYDy5

Retweeted by Lorenzo Y Josephine

Pieter van Osch
@pyotr

Yes! Wat een #sales feest was dat gisteren met Jack Daly. Volle bak. Iedereen 'Jack'ed' en nu aan het werk om sneller te groeien! #ScalingUp

Jorge Enrique
@cpjemf

.@PeqCerdoCap on #Periscope: Miércoles de Periscope del @PeqCerdoCap #ScalingUp, @GlobalMoneyWeek y echar el chat t.co/Eae7v0BnfA

Ashutosh Garg
@gargashutosh

#Entrepreneur - Is your successful #startup generating enough money to handle the incremental costs of #scalingup? Think before scaling up.

Retweeted by James S-U

Ashutosh Garg
@gargashutosh

#Entrepreneur - Is your successful #startup generating enough money to handle the incremental costs of #scalingup? Think before scaling up.

Jose Jesus Jardón
@23_jardn

.@PeqCerdoCap on #Periscope: Miércoles de Periscope del @PeqCerdoCap #ScalingUp, @GlobalMoneyWeek y echar el chat t.co/KtCG2Rhrkc

perecals
@perecals

Has completado #scalingup de Stanford? Tienes experiencia en Telecomunicaciones? Buscamos Product Manager para México. Únete a @fonYou

Sofia Macias Liceaga
@sofimaciasl

En América latina ahora hay muchos Startups pero pocas escalan y menos aún tienen salidas exitosas - @capitalemprende #ScalingUp seminario

Retweeted by Felix A. Montelara

Ralf Lippold
@RalfLippold

Ralf from Dresden My nterest is #ScalingUp venture that have an impact in the future, but are small as #CitizenScienceLab at start #PKMChat

Nilson Zúñiga A.
@nilson_scp

.@PeqCerdoCap en #Periscope: Miércoles de Periscope del @PeqCerdoCap #ScalingUp, @GlobalMoneyWeek y echar el chat t.co/mycnwTgp7X

Cerdito Capitalista
@PeqCerdoCap

EN DIRECTO en #Periscope: Miércoles de Periscope del @PeqCerdoCap #ScalingUp, @GlobalMoneyWeek y echar el chat t.co/aTRm5fXx86

Bob's Feed

Simon Litvinov
@litvinio

Big shout-out to @work_matters & @huggyrao for such a great @scalingupmooc #scalinguplive t.co/COddK2H7Z5

Retweeted by Bob Sutton

Ralf Lippold
@RalfLippold

@work_matters tip "Creativity Inc." t.co/7DtczZicYB #scalinguplive ( #scalinguplive live at t.co/t7gOlf7GKk)

Retweeted by Bob Sutton

Michael D. Watkins
@MichaelDWatkins

Ten Principles of Organizational Culture from Jon Katzenbach t.co/c0qcVdzN4h

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Language analysis:Trump speaks at 4th grade level most of the time (others between 6th & 8th) uses "I" most t.co/KW5OkzVE1Y

McKinsey Quarterly
@McKQuarterly

Executives, there is a simple way to improve your management practice: observe more and react less. t.co/teGapKAVpu #mindfulness

Retweeted by Bob Sutton

McKinsey Quarterly
@McKQuarterly

RT @McKinsey: Think big. Grow smart. t.co/NNWxEGZHNa t.co/Tfw19naklr

Retweeted by Bob Sutton

Bob Sutton
@work_matters

Why narcissistic leaders are like chocolate cake t.co/keR11Bzj50 @researchdigest @psych_writer

Bob Sutton
@work_matters

How scheduling takes the fun out of free time t.co/TTAriILurs

Bob Sutton
@work_matters

Some solutions if you want to talk about The Asshole Rule, but can't say "asshole" My old post @bizbookpr t.co/IpCkvX39cG

Bob Sutton
@work_matters

Global Teams Should Have Office Visits, Not Offsites ..@stanfordeng researcher explains t.co/gFfiL9b0qn

Lenny Mendonca
@Lenny_Mendonca

Battle between big beer and craft beer escalates. Craft not crap wins. t.co/hawBWEbixx

Retweeted by Bob Sutton

Daniel Pink
@DanielPink

Fixed mindsets lead to overconfidence, which leads to blunders & missed opportunities: t.co/zZoDqBuJRc t.co/Q326ydcrPw

Retweeted by Bob Sutton

BPS Research Digest
@ResearchDigest

Queen Bees are the consequence not the cause of sexist work-places t.co/Hkoca0PUEb #InternationalWomensDay

Retweeted by Bob Sutton

Liz Gerber
@elizgerber

Congrats to @Northwestern @segaldesign for teaching iterative design to a packed house @venturewell #vwopen t.co/84vm4piInY

Retweeted by Bob Sutton

Huggy's Feed

huggyrao
@huggyrao

do check out the piece by @work_matters on the evolution of our scaling mooc; t.co/Qlo4wjZLUY

huggyrao
@huggyrao

The challenge of a successful organization: how to organize processes by which the organization can doubt itself.

huggyrao
@huggyrao

A gem on scaling from a CEO: scaling not only involves planting the flag but also building the road !

huggyrao
@huggyrao

Do you agree with this metric? New outsider CEO's ought to piss off at least 30 % of employees if they are to turn around a firm.

huggyrao
@huggyrao

here is a quick behind the scenes look at our MOOC on scaling. Please check out t.co/Np3LZgiOrR

huggyrao
@huggyrao

am tweeting after a hiatus. happy new year to all

Bob Sutton
@work_matters

We are delighted to join @edcatmull on Library Journal's best 5 2014 Biz Books list #scalingup @huggyrao t.co/AcK2vDkbSI

Retweeted by huggyrao

huggyrao
@huggyrao

sherpas matter as much as stars ! see this study: backkground vocals matter for a song to become a hit t.co/obJmqNxuRB

huggyrao
@huggyrao

our mooc on scaling with @work_matters just ended. a humbling opportunity to serve 27,000 participants

huggyrao
@huggyrao

thank you for your help for our MOOC on scaling up. Both @work_matters and I were touched by the 27,000 participants

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About the Book

Scaling Up Excellence shows what it takes to build and uncover pockets of exemplary performance, spread those splendid deeds, and as an organization grows bigger and older-- rather than slipping toward mediocrity or worse-- recharge it with better ways of doing the work at hand. Bestselling author Robert Sutton and his Stanford colleague Huggy Rao devoted seven years to studying how the best leaders and teams spread constructive beliefs, behaviors, and practices from those who have them to those who need them. They show what it takes to spread a mindset, not just a footprint, as a program or organization expands. Their insights are based on diverse case studies, hundreds of interviews with scaling veterans, and rigorous academic studies on organizations including Facebook, Google, Pixar, Joie de Vivre hotels, Wyeth Pharmaceuticals, Johns Hopkins Hospital, the Girl Scouts, Rocketship Charter Schools, Salesforce.com, IKEA, IDEO, U.S. Marines combat teams, JetBlue Airlines, General Electric, NASCAR pit crews at Hendricks Motorsports, and recent start-ups such as Pulse News and Bridge International Academies.


Rao and Sutton dissect the most crucial points that decision makers face, especially how to navigate the Buddhism” versus “Catholicism” continuum -- whether to encourage approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled success in the past. They unpack principles that help to cascade excellence throughout an organization including link “hot causes to cool solutions” and build organizations where people feel as “I own the place and the place owns me,” and show how to eliminate destructive beliefs and behaviors to clear the way for excellence to spread.

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meet the authors

Robert I. Sutton

Robert I. Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and Institute of Design (“the d.school”). Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, which they described as “professors who are influencing contemporary business thinking far beyond academia. His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas that Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. He blogs at Work Matters and you can follow him @work_matters on Twitter.

Send Bob an E-mail

Huggy Rao

Huggy Rao is the Atholl McBean Professor of Organizational Behavior and the Morgan Stanley Director for the Center for Leadership Development and Research at the Graduate School of Business, Stanford University, where he studies the social and cultural causes of organizational change. Rao’s honors include the W. Richard Scott Distinguished Award for Scholarship from the American Sociological Association and Sidney Levy Teaching Award from the Kellogg School of Management. He is the author of Market Rebels: How Activists Make or Break Radical Innovation,” which Intel’s Andy Grove praised for providing “shrewd analysis” and an “aha moment.” You can follow him @huggyrao on Twitter.

Send Huggy an E-mail



Sutton and Rao are teaching a course on Scaling Up Excellence to Stanford graduate students and are co-founders of the first d.school executive program “Customer-focused Innovation” (with the Stanford Business School) and the Stanford Innovation and Entrepreneurship Certificate, an online executive program.