Online ServiceNow fulfiller training is now available through STARS. View STARS course
Important Dates
Instructor-led training: June 27-29, July 10, and July 26, 2017
Stakeholders/Change Champions meeting: July 18, 3-4 p.m.
Phase 2 Go-Live for distributed campus IT groups: July 24, 2017
Communications
UIT Newsletter: SNOW Makes Its Way Across Campus (July 2017)
Stakeholders meeting (July 2017)
School of Medicine - ServiceNow Lessons Learned (July 2017)
Changes coming to Knowledge in July 24 release (Knowledge article)
Project Support
Questions about the project? We can point you to the right people.
- Project Managers: Claudia Dencker
- Project Coordinator/UAT: Kellie Trauner
- Incident Management: Jon Russell
- Request Management: Kathy Pappas Kassaras, Kelly Schnaps
- Change Management: Larry Dillard, Chris Lundin
- Problem Management: Matthew Ricks
- Knowledge Management: Barb Koss
- Services portal: Megan Miller
- Service catalog: Kelly Schnaps, Michelle Collette
- Campus outreach: Vesna Siracevska, Karen Grimm, Padma Kapoor
- Communications: Nancy Ware, Jim Knox, Rachel Manongdo
- Training: Rachel Manongdo
- Core Team, Process Owners, Steering Committee
- Stakeholders and Change Champions
Training
Online fulfiller training for incident and request modules is now available through STARS. View course
Instructor-led fulfiller training for the July release will take place on June 27-29, July 10, and July 26.
About the Project
Production Support
The status of enhancement requests can be tracked through the Production Support Dashboard, which is updated every two weeks.
Production release notes are also regularly published to show all enhancements and fixes to the system. If you have feedback or requests related to the system, submit an enhancement request.
