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Uninstalling Code42 CrashPlan – Macintosh

The instructions assume that you have obtained an up-to-date installer from your IT support team.

Uninstall CrashPlan

  1. Double-click the CrashPlan file (filename CrashPlanPROe_Mac.dmg).

CrashPlan file in finder window; double-click

  1. Double-click the CrashPlanPROe disk image icon.

CrashPlan disk image in finder window; double-click

  1. In the CrashPlanPROe window, double-click the Uninstall trash can icon.

Uninstall trash can icon; double-click

  1. If prompted for permission to proceed, click Open.

This is an application downloaded from the Internet; click Open to proceed

  1. Click Uninstall.

This Uninstaller completely removes CrashPlanPROe; click Uninstall

  1. Enter your system password and click OK.

Enter your administrator password and click OK

  1. The unistall will proceed. When it is complete, click Exit.

CrashPlan PRO has been removed; click Exit

  1. Open a Finder window. Click on the finder icon.

Click on the Finder icon

  1. Double-click the Utilities folder to open it.

Utilities folder; double-click to open

  1. Double-click the Terminal application.

Terminal application; double-click to launch

  1. In the Terminal window, type the following lines exactly:
    rm /Library/Application\ Support/CrashPlan/.identity
  2. Press Enter key.

At command line type rm /Library/Application\ Support/CrashPlan/.identity and press Enter

  1. Type:
    rm ~/Library/Application\ Support/CrashPlan/.identity
  2. Press Enter key.

At command line type rm ~/Library/Application\ Support/CrashPlan/.identity and press Enter

These commands ensure that the .identity file — which can interfere with a successful reinstall — is removed.

If the file remains in your system, you may be prompted to override ACLs. Respond by typing “y” and pressing the Enter key. If the file is gone, you will receive the message “No such file or directory.” Both are desired outcomes.

If you are going to reinstall CrashPlan please proceed to the Macintosh installation instructions.

Last modified June 19, 2017