Benefits Provider Contacts

When to contact the University HR Service Team

The University HR Service Team is available to assist you with questions about health and retirement benefits provided by Stanford. For example:

• If you are a new hire and need plan services before you receive your plan ID card, your doctor’s office or pharmacy may call us to verify coverage
• If you need help enrolling for benefits during an enrollment window
• If you have a question about a payroll deduction related to your benefits
• If you are unsure if a dependent is covered under your plan
• You plan to retire in the next three to six months

How to contact the University HR Service Team

Login to My Benefits to connect with a specialist via:

• Online Request Form
• Live Chat
• Phone
• Mail

When to contact your plan administrator

Contact the plan administrator for specific information about your benefits covered under that plan, including:

• To find out if your doctor or dentist is in your medical or dental plan’s network If you have a claim dispute or question
• To verify what procedures are covered under your plan and obtain prior authorization
• You can’t find your member ID for your health plan
• To verify if a prescription drug is on your plan’s covered list
• To find urgent care centers 
• If you are seeing a mental health professional or chiropractor for the first time and you want to verify costs/coverage
• Questions about your Flexible Spending Account balance or eligible expenses

Connect with Plan Providers through the My Benefits Portal

In addition to the contact information listed below, you may find what you need through “single sign on” through My Benefits. You can access some of our plan administrators, such as TASC for your FSA, by simply logging into the portal. Once you log in, access these accounts in the left-hand navigation under the “Link to My Accounts” drop down. This feature is only available to active employees.