What This Is
This hotel subscribes to GuestInsight, an independent service that surveys guests to measure how satisfied they were with their experience at the hotel.
The data and comments on this page are unedited from guest surveys completed during the past 6 months and displayed with the guests' permission. Learn more at the bottom of this page.
Our Scores
FVS Loyalty Index

96.3

The Fan Value Score Index is the % of guests who would recommend the hotel & would stay there again
"STAY HEALTHY" Index

100

The STAY HEALTHY Index is the % of guests who felt that hotel policies & procedures made them feel more comfortable about staying healthy during their stay

Guest Comments

CommentMonth
General Comments: none Guestroom Comments: none Staff Comments: none10/2021
General Comments: Staff helped us bring our luggage to room and to car on checkout. Was helpful since both my husband and I use canes. Guestroom Comments: Rooms are very tiny fir 2 people with only 1 chair. Bathroom and TV were fine. Mattress was pretty hard. Staff Comments: All staff were very helpful10/2021
General Comments: none Guestroom Comments: none Staff Comments: none10/2021
General Comments: none Guestroom Comments: none Staff Comments: none10/2021
General Comments: none Guestroom Comments: The toilets are very low. We had to purchase a raised toilet seat for our one night stay after heart surgery. I really appreciated the flexibility of the reservations I made as it was not specifically known exact dates in the hospital. Thank you Staff Comments: none10/2021
General Comments: Including breakfast along with putting a fridge and microwave in our room to warm up food and/or store it in the fridge. Guestroom Comments: none Staff Comments: none10/2021
General Comments: I left behind an iPad charger, and the Front Desk got in touch with me later on to ask what I wanted to do about it. Many options were provided. I wanted it returned and they offered to box it up and ship it. They took a little problem of mine and made it disappear. Thank you. Of course, I paid for shipping. Guestroom Comments: Everything was just fine and we were happy with the room. Staff Comments: I was pleased with all the staff.10/2021
General Comments: Was not sure how Covid19 would impact our stay, so was happy with the changes to address the pandemic. Guestroom Comments: none Staff Comments: All of your staff are exceptional! 10/2021
General Comments: none Guestroom Comments: The room was a bit small, but very clean. Staff Comments: Everyone was very friendly. The gals at the desk (Alicia?) were helpful too in aiding me in finding places nearby to spend time while my husband was in the hospital10/2021
General Comments: This was my second time staying at the hotel. Was just as nice this time as I remember. Guestroom Comments: none Staff Comments: Everyone was super nice and helpful. 10/2021
General Comments: none Guestroom Comments: none Staff Comments: All 10/2021
General Comments: Actually, my expectations were already high because I had previously stayed there on three occasions while my husband was at Stanford Hospital, and really liked it. It strikes just the right note for me and my family. Very clean, welcoming, comfortable, good amenities, very personable staff, with actually a kind of reassuring simplicity. Not over-the-top facilities or overly attentive service -- just very accommodating, considerate and friendly. We really appreciate the tone of the guest house and staff during a very stressful time. THank you. Guestroom Comments: none Staff Comments: none10/2021
General Comments: We felt safe and well cared for . Thank you Guestroom Comments: N/a Staff Comments: N/a10/2021
General Comments: Extremely friendly and courteous staff. Only negative was that the room was very small (the single queen room). But the bed was comfortable. Guestroom Comments: none Staff Comments: Entire staff very friendly. Grateful to Viktor for mailing back chargers found in hotel room.10/2021
General Comments: none Guestroom Comments: none Staff Comments: none10/2021
General Comments: none Guestroom Comments: 1 person in the fitness room at a time is pretty impactful to guests getting to use the guest room. perhaps incorporate a scheduling system to ease the issues. Staff Comments: none9/2021
General Comments: I stayed at the Guesthouse many times before so I knew what to expect. Clean, safe and quiet. Everything met my expectations. Guestroom Comments: I marked the natural for the amenities I did not use. Staff Comments: Everyone was nice and friendly.9/2021
General Comments: We go to to the hospital a lot and your hotel makes our stay much more comfortable and we feel very safe. Guestroom Comments: It was clean and comfortable. Staff Comments: They were all very helpful and kind.9/2021
General Comments: I loved how clean it was. I even tried to go beyond my normal inspection and found that the dust was gone!!!. Awesome job on keeping the rooms clean. Guestroom Comments: I have only one complaint and it is an ongoing situation for a hotel I am sure. The bed is too hard for me. My coworkers loved how hard it was, but for me, I need it a little softer. Staff Comments: Sorry didn't grab their name. They worked nights and were very friendly. Made me feel welcomed after a hard night's work. Might not seem like much but having a nice quick interaction made me smile as I walked towards my room. It's the little things that make a difference. 9/2021
General Comments: You can not beat the price! Everyone is super friendly and helpful. Guestroom Comments: Tiny! Staff Comments: The front desk rocked!9/2021
General Comments: none Guestroom Comments: none Staff Comments: We arrived later than 11pm the first day and the security guard told us there might be no staff to check us in that late, but Adrian was there waiting for us because he knew we were coming. He gave us all the instructions to settle down quickly after a long day. We really appreciated that, thank you Adrian and thanks to everyone at the guesthouse for a pleasant stay! Hongbin 9/2021
General Comments: Everyone is so friendly and accommodating at the guesthouse. Guestroom Comments: none Staff Comments: Everyone is very friendly and helpful. Linda(?) at the front desk has been extremely helpful with managing my reservations and changes through the pandemic. 9/2021
General Comments: It is clean, quiet, and always welcoming, especially since I have to be there for medical reasons. Guestroom Comments: Bed was very omfortable. Staff Comments: Your staff is always helpful.9/2021
General Comments: I know my experience here will be great, so my expectations were met. Guestroom Comments: none Staff Comments: Linda and all front desk staff were and are always helpful and informative.,9/2021
General Comments: We appreciated the staff?s kindness and also we appreciated how clean and well maintained the guest house is . Guestroom Comments: none Staff Comments: Everyone was wonderful !!8/2021
General Comments: Very clean and & serene setting. Very convenient location to hospital. Guestroom Comments: none Staff Comments: Housekeeping saw me filling up glasses of ice & got me an ice bucket. 8/2021
General Comments: It was much nicer than any of the hotels we stayed at when I have come from Reno, NV to Palo Alto before. I even liked it better than the Marriott in Washington, DC! Guestroom Comments: I had the best night sleep that I have had in many years! Staff Comments: I don't remember his name, but the person who checked us in, told us about where to find anything. I was going to have blood drawn at Stanford, so we did not eat the breakfast at the Guest House because I had to fast. 8/2021
General Comments: I have stayed in the Guest House before, and was happy to find everything as clean and friendly as before. Guestroom Comments: Excellent customer service Staff Comments: Linda (I think!) was super helpful getting my AC situation handled, and Joey was great about following up and providing a place to store my bags for my night away.8/2021
General Comments: During these covid times I have found hotels to be under staffed, and overall underwhelming . However, Stanford guest house was the opposite. The staff was available and very helpful,. Guestroom Comments: none Staff Comments: Everyone at the guest house was helpful and gracious. It was a great place to stay and I would highly recommend it. 8/2021
General Comments: We have stayed here often and it is always consistent. Guestroom Comments: We were pleased with lack of single use cosmetics and attention to environmentally compatible policies. We really miss the shuttle. Staff Comments: none7/2021
General Comments: I was not expecting the special care with the continental breakfast. Honestly, I was expecting it to just not exist due to COVID19 policies. I was pleasantly surprised by the method the Guesthouse used for breakfast instead. Thank you for this. Guestroom Comments: none Staff Comments: none7/2021
General Comments: The location of the hotel is especially pleasing and relaxing, being away from the "madding crowd" of the peninsula surrounding Stanford. The parking was very convenient. Guestroom Comments: none Staff Comments: Very helpful and attentive to our needs.7/2021
General Comments: I'm sure it's very hard to manage a guest house during a pandemic. I felt that the policies put in place were very reasonable to keep us safe, and the staff was so helpful. Everyone was extremely accommodating and helpful and I would definitely stay here again. The one thing I would change is that it would be nice if, during the hours there is no one at the front desk overnight, the front door were locked and accessible only to those with guest keys. However given that the guest house is within a secure national lab, this isn't a big deal. Guestroom Comments: none Staff Comments: I accidentally left a charger in my room. A housekeeper (I think her name was Maria?) found it and turned it in, and then Victor Cuenca was extremely helpful in getting it promptly mailed back to me. I really appreciated their help, when this was an extra task added on top of their other responsibilities. This could not have been handled any better, it was great!7/2021
General Comments: A great place. Felt very safe and comfortable. Guestroom Comments: The room was great! Staff Comments: All team members were very helpful and kind.7/2021
General Comments: The inclusion of a softened, filtered source of water to refill my bottle was an unexpected luxury (doubly so given the expectation of poor water quality in hotels) that I would love to see more hotels adopt. Guestroom Comments: The ac unit began to rattle unpleasantly. You may want to get a technician in to look at it. Staff Comments: none7/2021
General Comments: I was not expecting any breakfast items, but it was wonderful to receive them! Guestroom Comments: I had trouble understanding how to correctly use the AC. Perhaps an attendant should show guests upon entering, or a booklet should be made available inside each room. Staff Comments: The young lady who checked me in on Monday was helpful, friendly and very kind.7/2021
General Comments: everything was as I expected. not disappointed. Guestroom Comments: maybe 1 more chair Staff Comments: the 2 gentlemen who worked the swing shift on 6-21-21 very helpful in directions around town.6/2021
General Comments: Your whole staff was very helpful, which made our stay relaxing, and stress free when my wife is having a second open heart surgery Guestroom Comments: It was rooming and clean, bed was comfortable Staff Comments: Your front desk was very helpful and easy to work with. Margarita did a very good job of taking good care of our room6/2021
General Comments: Mike along with all the front desk employees are so welcoming and kind. Guestroom Comments: none Staff Comments: All the employees at the front desk are kind and professional. They make me feel like family when I'm staying at the guest house.6/2021
General Comments: We felt entirely comfortable and safe (from covid) at the Guest House. Everything was spotless, sanitation was carefully thought through, and the staff were, as always, warm and helpful. Guestroom Comments: none Staff Comments: none6/2021
General Comments: It would be nice if out on Sand Hill by the Laboratory sign that it also said Guest House so that you would know that you should turn in there. Guestroom Comments: none Staff Comments: none6/2021
General Comments: From The Moment I Call For Reservations To Checkout Was Outstanding. I Would Highly Recommend This Place To My Friends. Also It Was Closes To Stanford Hospital A 10 Minute Drive. Guestroom Comments: Maybe More Selection TV Channel. Staff Comments: From The Moment We Signed In The Front Desk Clerk And Left He Was Very Professional .5/2021
General Comments: I really liked the ability to select my continental breakfast the night before and have it delivered contactless the next morning. This was a real plus in this time of Covid. Also, the ability to get my mocachino from the machine was a plus. I hope I can get a reservation in August. Guestroom Comments: It was a great room for me. #200 Staff Comments: Young man at the desk at just after five on Tuesday evening helped me with the difficulty of getting water from the vending machine. My cash didn't work.5/2021
General Comments: I had stayed here before certain level of ease. Disappointed shuttle was not up and running. Also missed the breakfast in the morning downstairs as opposed to delivered. I understand the Covid concerns Guestroom Comments: none Staff Comments: none5/2021
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