Fix-it request system crashes Monday May 13, 2015 0 Comments Share tweet Tristan Vanech Managing Editor By: Tristan Vanech | Managing Editor The student fix-it request system underwent “ongoing problems” with its web application at fixit.stanford.edu early this week, the Housing Front Desk said in an email on Monday. According to Residential & Dining Enterprises Communications Director Jocelyn Breeland, the 29-hour outage was resolved as swiftly as possible. “The fix-it web application is hosted by a third-party vendor, not Stanford,” Breeland said in an email to The Daily. “That vendor implemented a network architecture change, not realizing that doing so would affect our operations.” Students were encouraged to direct any fix-it-related issues to the Housing Front Desk while the information technology staff at R&DE worked with the vendor to resolve the website problems. R&DE has begun a project to move the facilities management solution from the vendor-hosted solution to a Stanford-hosted solution by late fall. Breeland said the system should be better equipped going forward. Contact Tristan Vanech at tvanech ‘at’ stanford.edu fix-it Housing front desk R&DE repairs tech problems 2015-05-13 Tristan Vanech May 13, 2015 0 Comments Share tweet Subscribe Click here to subscribe to our daily newsletter of top headlines.
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