If you are seeing a blank page when accessing your messages, follow these steps:

1. Make sure that you are using the most recent version of a supported internet browser.
2. Try manually refreshing the page a few times (Ctrl + r on a PC or Command + r on a Mac).
3. Check whether the issue is occurring on more than one computer.

If the problem persists, please submit a report here.

If you are seeing an error when trying to send a message to a friend, please submit a report here.

If you are not properly receiving messages from friends, please submit a report here.

Facebook has limits in place to prevent behavior that others may find annoying or abusive. These limits restrict the rate at which you can use certain features on the site. If you received a warning for going too fast when sending messages, you will need to temporarily stop this activity to avoid hitting a message block on your account.

For future reference, please keep the following policies in mind:

• Facebook prides itself in protecting users from spam and does not allow users to send messages promoting or advertising a product, service, or opportunity.
• The Inbox functionality is not intended for the purpose of having live conversations with people. If you would like to do this, we recommend using the Facebook Chat feature.
• Unsolicited messages of any kind will not be tolerated.

If you’ve been prevented from sending messages on Facebook, it may be because you have sent a high volume of messages recently or Facebook members have reported your contact as unwelcome. Please note that these blocks can last anywhere from a few hours to a few days. Please review the Facebook Community Standards while you wait for it to complete.

Once your block is complete, please remember to only send friend requests and messages to people who you already know personally. Otherwise, additional limits may be placed on your account. Keep in mind that it’s possible to run into a block based on how many messages you send and how fast you send them. It’s also possible to be blocked when either starting a new message thread or replying to a message. Deleting old messages will not allow you to send more messages.


Learn more about our policies by reading the Facebook Community Standards.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

If your account has been compromised, "phished," or is sending spam out without your consent, click here.

Please only submit bug reports related to messages and Inbox here.