National Post

How can I subscribe to the National Post?

How do I report a print edition delivery problem?

How do I temporarily stop print edition delivery?

I'm a subscriber and I'm having trouble registering. Where do I go for help?

How can I find articles published in previous editions of the National Post?

How do I place an ad on nationalpost.com?

How do I submit a letter to the editor?

Why wasn't my letter printed?

How can I reach a reporter or editor?

Where do I e-mail or fax a news release, or call in a news tip?

How can I freelance for the National Post?

How do I order a back issue of the National Post?

How do I place birth, death or memorial notices?

Are birth or death notices available online?

How do I place a listing in Arts & Life's Must Do listings?

My question wasn't answered. Whom should I contact?

What is the Digital Paper?

What are the major differences between the HTML and electronic versions of the newspaper?

Can I read the Digital Paper offline, such as during a train or plane ride?

Can I access past issues of the Digital Paper?

How do I get access to the Digital Paper?

Can I get single copies?

How do I pay for single copies?

What happens to unused funds in my digital wallet?

How much does a subscription cost if I cancel my printed paper?

Do I have to download the entire paper before I can start reading it?

How do I go directly to a specific page?

I see I have the option to view an article in "Quick View" and "Newspaper View", which should I use?

Why can't I see the Quick View of some articles?

How can I read the article text in the full page display of the paper?

How do I save article text and/or pictures?

How can I get a copy of a newspaper article?

Why doesn't print send the whole page to my printer?

I can't read the text in some ads.

The articles in My Collection disappeared. What happened?

Are the articles in My Collection still available after the originating paper is expired from the archive?

My Digital Paper takes a long time to load.

Can I use my dial-up service to read the Digital Paper? Is the speed useable?

I have a PC at work and a Mac at home. Why does the Digital Paper look different?

I view the Digital Paper with Netscape, and I can't see the articles when I click on them. How do I correct this?

How can I find articles published in previous editions of the National Post?

Every article published on the site remains available for 30 days, some longer. To find a specific article, key in a relevant search term. Be sure to stay on topic and use accurate spelling. Visit our search page or use the search box on the upper right side of every page on the site.

Please note that we do not publish every single National Post article on the Web site because of publishing rights.

For a complete electronic archive of National Post stories, try our paid archive service at fpinfomart.ca

How do I place an ad on nationalpost.com?

Our online advertising section will answer any questions you have about placing ads on nationalpost.com. To inquire about classifieds or placing an advertisement in the print edition of the National Post, please e-mail or call 800-668-5617. For online ads, call 416-593-2034.

How do I submit a letter to the editor?

There are two ways to submit a letter to the editor:

1. You can send a letter directly to the National Post by e-mail. Use our contact form for letters to the National Post editor and Financial Post editor.

   You can also send an e-mail directly to letters@nationalpost.com.

2. If you would like to send your letter by surface mail, address it to:

   Letters / Financial Post Letters
   National Post
   300-1450 Don Mills Rd.
   Toronto, ON M3B 3R5

   For all letters, please remember to include your name, address and daytime telephone number for verification.

Why wasn't my letter published?

We get more letters than we have space to print. We try to print letters that make fresh points or show the breadth of opinion on a topic. We prefer letters with a basis in fact. We also reserve the right to edit or condense any letters sent for publication.

How can I reach a reporter or editor?

Visit our Contact page.

Where do I e-mail or fax a news release, or call in a news tip?

The following departments can be reached by telephone, fax or e-mail, and are listed on our Contact page.

News tips
Phone: 416-386-2600
Fax: 416-442-2209
E-mail: nptips@nationalpost.com

International news tips
Phone: 416-386-2704
Fax: 416-442-2109
E-mail: nptips@nationalpost.com

Arts
Phone: 416-386-2704
Fax: 416-442-2109
E-mail: artslife@nationalpost.com

Life
Phone: 416-383-2337
Fax: 416-442-2109
E-mail: artslife@nationalpost.com

Financial Post
Phone: 416-383-2300
Fax: 416-383-2443
E-mail: fptips@nationalpost.com

Special Reports
Phone: 416-386-2672
Fax: 416-383-2443
E-mail: specialreports@nationalpost.com

How can I freelance for the National Post?

Send a brief story idea to queries@nationalpost.com and your message will be forwarded to the appropriate editor for consideration. We prefer not to receive attachments. Unless instructed otherwise, please paste the idea into the body of your e-mail message.

Illustrators or artists should contact Gayle Grin to discuss their work.

Writers who would like to contribute an op-ed submission should bear the following criteria in mind. Generally, we prefer op-ed submissions to be 750 words long, give or take 50 words. Authors stand a better chance of being published if they keep to this word count. Op-ed submissions may be sent to jturley-ewart@nationalpost.com, by fax to 416-383-2439 or by mail. E-mail is preferred with the submission included in the body of the e-mail or attached in MS Word format. All submissions are considered.

Due to the large volume of submissions to the Op-Ed page, the National Post unfortunately cannot reply to every submission. If we're interested, we will generally contact you within two weeks of the submission received.

How do I order a back issue of the National Post?

Previous editions of the National Post are available for the past 30 days. To order a full copy, call our Customer Service Centre at 800-668-7678, e-mail us at custserv@nationalpost.com or fax 416-386-2620.

When you call or e-mail, please provide the following information:

• The specific date of the issue required.

• Full mailing address.

Prices (excluding postage and tax) are:

• Mon-Fri. edition - $0.75

• Weekend edition - $0.50

• National Post Business Magazine - $3.95

• FP 500 - $5.95

How do I place birth, death or memorial notices?

Call 1-866-256-7678 or 416-386-2825 or fax 1-877-592-2282 or e-mail. Deadlines are 4:30 p.m. ET Monday through Friday and 4 p.m. ET on Sundays for next day insertions.

Are birth or death notices available online?

Yes you can find National Post announcements online at celebrating.com and remembering.com.

How do I place a listing in Arts & Life's Must Do listings?

Submissions can be sent by fax to 416-442-2949 or by e-mail to todo@nationalpost.com.

My question wasn't answered. Whom should I contact?

Please e-mail us at website@nationalpost.com. We'll get back to you as soon as possible.

What is the Digital Paper?

The Digital Paper is the complete content of the National Post in an easy to read digital format. The Digital Paper is laid out just like the print edition of the paper, including all photographs, illustrations, and advertisements.

What are the major differences between the HTML and electronic versions of the newspaper?

The HTML paper presents content in a format much like a conventional web site, while the Digital Paper preserves the look and feel of the printed paper. The HTML paper may appeal more to people accustomed to reading online news material, where the Digital Paper may appeal more to people accustomed to the traditional layout of a printed newspaper.

In addition, the Digital Paper allows you to build an article collection to help keep tabs on a subject you may be following.

Can I read the Digital Paper offline, such as during a train or plane ride?

No, you must have a live internet connection to read the Digital Paper.

Can I access past issues of the Digital Paper?

Yes, up to a limit of the prior 7 days.

How do I get access to the Digital Paper?

The Digital Paper is available on a subscription basis, either on its own, or as a supplement to a print edition subscription. Full subscription options are available here.

Can I get single copies?

You can purchase one or more of the last 7 National Post issues published. If you choose to purchase several single copies or the full week, you may want to consider a monthly subscription to the Digital Paper.

How do I pay for single copies?

Single copies are purchased through our secure digital wallet. The digital wallet is credited in $5.00 increments. Each time you make a single copy purchase, a deduction will be made from your digital wallet for the amount of the purchase.

What happens to unused funds in my digital wallet?

If there is a balance of less than $5.00 in your digital wallet, the funds will be available to make additional single copy purchases for up to 6 months. If you do not use the funds in this time, they will be deleted from the account and no refund will be issued. Any balance over $5.00 will remain in your digital wallet to use towards future single copy purchases.

How much does a subscription cost if I cancel my printed paper?

If you cancel your printed paper and retain your electronic paper subscription, the cost will be the full current rate of the Digital Paper.

Do I have to download the entire paper before I can start reading it?

No. You can start reading as soon as you log into your Digital Paper web session.

How do I go directly to a specific page?

If you want to go to page 11 in section B (B11), you can type "B11" into the page number box and press enter. This will take you to page B11 without flipping pages.

I see I have the option to view an article in "Quick View" and "Newspaper View", which should I use?

The choice is offered to account for different article sizes and for articles with more artistic layouts.

The Quick View shows you the "raw text" and you can re-flow the paragraphs by changing the width of the Quick View window. You might find the Quick View more readable if you narrow the Quick View window a bit.

Why can't I see the Quick View of some articles?

Digital copyright restrictions on some articles prevent us from showing you the raw text of an article that you can copy and paste into your own documents. Such articles can only be shown in "Newspaper View" which is a graphic, not text, view of the article.

How can I read the article text in the full page display of the paper?

The full page display, even at largest size, is only meant as a preview for navigation purposes. To read the text, click on the article to see the article in a viewer window.

How do I save article text and/or pictures?

Be aware that such content is subject to copyright law and can only be used with permission. You must contact the newspaper directly for permission to use any printed content.

How can I get a copy of a newspaper article?

You can purchase an Digital Paper single copy of the National Post in which the article appeared within the last 7 issues. To purchase a copy of an article that appeared in the National Post beyond the last 7 issues, visit fpinfomart.ca.

Why doesn't print send the whole page to my printer?

Most personal printers print on 8.5 x 11 inch paper, and a full newspaper page would be difficult or impossible to read. Thus, just the selected article is printed.

I can't read the text in some ads.

Ads are supplied to the paper as images. Images have limited resolution to display very small text, even if zoomed in.

The articles in My Collection disappearedÉ what happened?

The collection is maintained via cookies. If you cleared your cookies in your browser, the collection information was cleared also.

Are the articles in My Collection still available after the originating paper is expired from the archive?

No.

My Digital Paper takes a long time to load.

Yes, it can. Your Digital Paper is what is commonly referred to as "rich content." To provide you with this content, we need to download a lot more data to your browser than many other web pages would require.

In order to make your experience as pleasant as possible, we have installed the latest in state-of-the-art web servers and are connected to the Internet with Gigabit Ethernet.

However, download time will depend greatly on the speed of your Internet connection and the amount of other traffic on the Internet routers between our servers and you.

Can I use my dial-up service to read the Digital Paper? Is the speed useable?

Yes. The Digital Paper server adjusts performance options for dial-up sessions to account for the connection speed. Of course, it will take time for images to become visible due to the time it takes to transfer images over a dial-up modem.

I have a PC at work and a Mac at home. Why does the Digital Paper look different?

The PC running Microsoft Internet Explorer (IE) version 5.5 or higher allows for a more integrated presentation of the paper. IE on the Mac, or Netscape on any platform shows the paper with more traditional HTML methods.

I view the Digital Paper with Netscape, and I can't see the articles when I click on them. How do I correct this?

In Netscape (and IE on the Mac), articles are shown in a secondary or pop-up window. With the increase of "spam" shown in pop-up windows, some people have turned off pop-up windows with pop-up blockers. You will need to re-enable pop-up windows to view the articles. Some pop-up blockers allow you to set sites where pop-ups are permitted. If you enable sites from "http://Digital Paper.canada.com", you can view the articles.