Data Security Program–

Dedicated IT Assistance

To support the encryption of devices which may contain or access PHI, the School provides multiple options for getting help.

Self-ServiceSELF-SERVICE

 

We have provided all the necessary instructions and software to fully encrypt your devices and stay compliant with our data security requirements. Please click the "SELF-SERVICE" heading above or click here.

Request HelpREQUEST HELP

 

Submit a HelpSU request to IRT using the above "REQUEST HELP" heading or click here.

Drop in locationsIN-PERSON SUPPORT

 

In-person support is available to anyone using PHI on either Stanford or personally owned computers. Before visiting our in-person support location, please make an appointment by calling 650-725-8000, option 1. For more information on our in-person support location, please click the "IN-PERSON SUPPORT" heading above or click here.

Call 725-8000CALL IRT HELP DESK

 

Get live assistance by calling 650-725-8000, option 1. The IRT Help Desk is available from 8am - 5pm, Monday through Friday (excluding holidays).

Frequently Asked Questions

Who is eligible to use the in-person support service?

Only individuals who have indicated in their Data and Device Attestation that they use restricted or prohibited data should make use of this service.

What do I need to do after I pick up my laptop from the in-person support service?

1. Backup and Encryption Completion

The initial backup and encryption of most computers should finish within 48 hours. You may use your computer normally during this time but may notice some slowness. You should not experience any performance impact once encryption is complete. Until this time, please take extra care to keep the machine physically secure.

To facilitate the completion of the backup and encryption processes, it is important that you:

  • Connect a power source to your machine upon start up
  • Run the computer for long periods of time without letting it enter sleep mode and with minimal use of applications
  • Leave your computer up and running overnight until both backup and encryption are done

2. Compliance Verification

You are responsible for verifying backup and encryption completion. This can be done through the AMIE: Am I Encrypted? tool. Please note that for a computer to report its status correctly, BigFix must be functioning properly and you will need to have completed a Device Identification Survey, which will appear as a BigFix popup on that machine.

The status indicator should show a green checkmark for Encryption within 48 hours. A green checkmark for CrashPlan may take longer. If you do not see your backup processing when you open the CrashPlan application, please contact us at 725-8000, option 1.

What if my computer is too old to be encrypted?

You will need to have your department or program provide you with an appropriate, encryptable computer for your use in your Stanford work.

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