Server Hosting — Auxiliary Data Center

Data Security

The client must disclose the intention to use the ADC for Restricted and/or Sensitive data. Clients are responsible for adhering to the Administrative Guidelines for all Restricted, Confidential, and Sensitive Data. For more information, please see the Information Security Office web site.

Additional considerations

It is important that clients fully understand that racks provided by IT Services Technical Facilities are shared service racks used by multiple clients who also provide their own system administration (excluding hardware installation and cabling). As a result of this the following risks should be taken into consideration:

• These racks are not locked.
• These racks host servers on multiple networks.
• Clients are not allowed to do anything which could result in a problem to other clients sharing the same space, including but not limited to, unplugging equipment, relocating it, or removing it from the rack.

All equipment must be clearly and properly labeled as to the owner name and contact information. Technical Facilities staff will perform the labeling work, but must be given the information prior to the installation of the hardware.

Support

Access to the ADC is available 24/7 by card access only. IT Services Information Technology Operations Center (ITS-ITOC) staff are available 24/7 to respond to environmental alarms ONLY and alert support staff of conditions that may warrant immediate attention and/or follow-up. Please see Appendix A for more information.

Preventative maintenance, repairs, and ADC limitations

The ADC has one HVAC unit and a single PG&E feed from the street. Although there is a UPS and backup generator, there may be some times when power and/or HVAC (cooling) are lost to the room.

HVAC maintenance windows require that the single unit be turned off for up to three hours at a time. Depending on the time of year and the weather, the ADC will overheat during this window if the machines are not turned off during this period. IT Services TFAC will schedule down time and load shedding (turning off machines) during these maintenance windows.

In the event of emergency and multiple system failures, IT Services TFAC may need to shed load to avoid overheating. Clients will be notified as soon as possible in the event of such an incident.

The ADC is designed as a Disaster Recovery (DR) site, with limited ability as a Business Continuity (BC) site. Clients must understand that the ADC will routinely schedule time to shut down for maintenance, and should plan accordingly. In the event of a disaster, special measures will be taken to augment or replace failed systems and maintenance windows will be postponed in favor of the DR or BC activities.

Rates

One-time charges

All one-time work is provided at no charge. This includes:

1. Installation, moves/adds/changes: covers receiving the server or systems (such as disk storage, network switches, etc.), adding hardware information to our inventory database, labeling the hardware, placing the server/system in the rack, and cabling it to power, network switches, and other devices.
2. Other T&M hourly work: covers any additional labor that is not included in our one-time installation rates. This may include:
   • Additional cabling and power hookups;
   • Installing HBA cards or memory;
   • Setting console redirection (BIOS);
   • Transporting equipment to and from the ADC;
   • Assisting vendors in the de-installation of special hardware such as tape libraries and storage arrays; and
   • All hardware removals (routine and non-standard) will be subject to T&M hourly rates.

Monthly charges

Clients pay a monthly fee for hosting equipment in the ADC. The monthly rate for all shared and dedicated equipment will be by Rack or partial Rack. This fee only applies to clients that are not generally funded. All other clients' monthly charges have been funded by the Provost.

For information on charges, please contact your IT Services Business Partner.